When dealing with an angry customer, a support desk technician should take the following two approaches:
How to deal with an angry customerActive Listening: The technician should actively listen to the customer's concerns without interruption. This means allowing the customer to express their frustration fully and empathetically understanding their perspective.
Calm and Respectful Tone: The technician should maintain a calm and respectful tone throughout the interaction. By speaking politely and professionally, the technician can help de-escalate the situation and create a more positive environment for resolving the customer's issue.
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