benefits of single booking in medical field

Explanation:

Appointment-Plus | The Benefits of Online Appointment Scheduling | 5

The time savings experienced by a facility can translate into monetary savings, as both staff

time and services translate into expenses and revenue, respectively. As staff resources can now

be directed at other tasks, a scheduling system can eliminate the need for a staff member to

work overtime or for management to hire new staff members to handle the work overload

created by the appointment-scheduling process. In the latter scenario, the savings could be

quite significant, as an average yearly salary of a medical office administrative assistant is

$36,000 (according to Indeed.com).

Additionally, the aforementioned automated appointment reminders can also create monetary

savings by reducing the number of “no-shows” who fail to make their scheduled appointments.

Surveys have shown that these types of reminders can decrease this number by 50 percent.

Let’s assume that the value of a single appointment at a medical facility is $175 dollars, and that

facility averages five “no-shows” each day. This equals $875 in lost daily revenue. Now, if the

number of “no-shows” was reduced by half by utilizing online appointment reminders, the

facility would save around $437 each day in lost revenue.

Scheduling appointments over the phone usually requires an individual to phone in during

office hours, as few facilities offer round-the-clock phone

booking. This is an inconvenience for most patients, as

they too are working at this time. Additionally, many

individuals prefer to schedule their appointments online

rather than over the phone. An online scheduling system

allows for 24-hour scheduling, not just during normal facility or office hour.

Staff spends less time on the phone booking and

managing appointments, thereby freeing up their

schedule for more important and pressing tasks.

Booking individuals also save time, as they no longer

have to commit a part of their busy schedule to calling

their medical, healthcare or wellness provider (or

remain on hold, which adds minutes to the scheduling

process).

As an example, let’s look at a large medical facility

that typically schedules approximately 100

appointments daily. Each appointment call is fielded

by an administrative support staffer, who spends an

average of four minutes on the phone. This equates to

an average of 400 minutes—or almost seven hours—

of time spend each day just to booking appointments over the phone.

Although some features and functionality come standard with

some scheduling systems, they can vary widely among the many service providers. A current

analysis of both current and future needs can help facilities in the selection process. Creating a

specified workflow typically requires the most time in the analysis process, and a provider

should utilize the services of a team of specialists experienced with multiple variations of

scheduling processes.

Medical, healthcare and wellness facilities oftentimes have unique

scheduling needs that stretch beyond the standard functionality of the system, as stated in the

above. This is especially true of facilities with multiple locations, large numbers of staff and

patients/customers, and a high volume of appointments. Many providers do not offer the

professional services necessary to accommodate these needs. Inquire on what the provider

currently offers and its limitations for customization and advanced services.

As mentioned in the HIPAA compliance section above, security is a must when it

comes to an online scheduling system. Reputable providers

incorporate the latest security measures and practices, such as

secure server databases, data storage and back-up procedures,

processes related to failover and federal regulations, as well as

the aforementioned HIPAA-compliant practices.

The cost of an online scheduling system for medical,

healthcare and wellness facilities typically is determined by the

scope of the operations and what the software will be used for. Smaller facilities may require

just a basic set-up with a nominal monthly fee. Larger facilities and centers, however, typically

will require more than just a basic subscription, especially if they utilize professional services, as

mentioned in the above bullet item. Recognizing this, some scheduling providers offer a more

cost-effective monthly package to accommodate the high usage and multiple locations

common with most of these operations. (These costs would otherwise add up quickly .

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