Case Study Kenya Airways Flies High with Customer Relationship Management
How effective was this solution? How did it affect the way Kenya Airways ran its business and its business performance?

Answers

Answer 1

Kenya Airways is known to have an unsatisfactory and lingering issues with customers relationship and because running their business with CRM, they were able to effectively handle it

What was the main cause of failure of Kenya Airways?

A key factor to the fall of Kenya Airways  was Poor customer relations as this lead to a lot of flight cancellation which the airline was said to have heaped the blame on the lack of passengers.

Note that Customer Relationship Management (CRM) are methods, strategies and tools used by firms to run, manage and analyze customer interactions.

Note that, Kenya Airways is known to have an unsatisfactory and lingering issues with customers relationship and because running their business with CRM, they were able to effectively handle it

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Related Questions

SHORT ANSWER QUESTIONS (40 marks): 1. What led to the development of critical race theory? What are the theory's goals? (4 marks) 2. Compare and contrast the five subfields of the social sciences. Identify the focus of each and in what aspects they are similar. (5 marks) 3. List the eight steps in a research model. Think of a topic of interest to you and explain how you would conduct the research following the eight steps. (6 marks) 4. List the six ways of conducting research and identify the major strengths and weaknesses of each approach. (6 marks) 5. Discuss the issue of the "Americanization" of Canadian values. Give an example of something that differentiates Canadian from American culture. (4 marks) 6. Define and differentiate between culture, subculture, and counterculture. Give an example that illustrates the difference between these sociological concepts. (5 marks) 7. Identify the major agents of socialization in Canadian society today and briefly describe the role of each in the socialization process. (5 marks) 8. Briefly discuss how the World Bank and the IMF affect the lives of the world's population in both negative and positive ways. (5 marks) U SHORT ANSWER QUESTIONS ( 40 marks ) : 1. What led to the development of critical race theory ? What are the theory's goals ? ( 4 marks ) 2. Compare and contrast the five subfields of the social sciences . Identify the focus of each and in what aspects they are similar . ( 5 marks ) 3. List the eight steps in a research model . Think of a topic of interest to you and explain how you would conduct the research following the eight steps . ( 6 marks ) 4. List the six ways of conducting research and identify the major strengths and weaknesses of each approach . ( 6 marks ) 5. Discuss the issue of the " Americanization " of Canadian values . Give an example of something that differentiates Canadian from American culture . ( 4 marks ) 6. Define and differentiate between culture , subculture , and counterculture . Give an example that illustrates the difference between these sociological concepts . ( 5 marks ) 7. Identify the major agents of socialization in Canadian society today and briefly describe the role of each in the socialization process . ( 5 marks ) 8. Briefly discuss how the World Bank and the IMF affect the lives of the world's population in both negative and positive ways . ( 5 marks ) what lead to the development of critical race Theory ​

Answers

1. The re-assessment of judgement of Brown v. Board of Education; 2. cultural (or social) anthropology, sociology, psychology, political science, and economics; 3. (1: Identifying the Research Problem. 2: Reviewing of Literature. 3: Setting Research Questions, Objectives, and Hypotheses. 4: Choosing the Study Design. 5: Deciding on Sample Design. 6: Collecting Data Sample. 7: Analyze the Collected Research Data 8: Writing Research Report.) Others include the following.

List the six ways of conducting research and identify the major strengths and weaknesses of each approach

The six critical ways of researching include:

exploratory research, descriptive research, explanatory research, correlational research, causal research andTrue Experiments

Discuss the issue of the " Americanization " of Canadian values . Give an example of something that differentiates Canadian from American culture

The Canadian political culture has been assimilated by the political landscape of their American neighbors. To many Canadians, this is uncomfortable as it makes many to view themselves as part of a larger American national family who it's nothing!.

Define and differentiate between culture , subculture , and counterculture . Give an example that illustrates the difference between these sociological concepts

Culture is the way of life. Subcultures are practices peculiar to certain ways of people. E.g. LGBT, bodybuilders, nudists. On the other hand, countercultures are groups of people who differ in certain ways from the dominant culture and whose norms and values may be incompatible

Identify the major agents of socialization in Canadian society today and briefly describe the role of each in the socialization process

The agents are as follows:

The Family: children come from certain family which serves as their first school where they are taught about life.The Peer Group: While growing up, a child develops friends and possesses play mates who directly or be indirectly play great role in molding a child's life.The School: This is the official setting for learning. Children learn a lot from these institution to get improved and shapes their livesThe Books: During self study, children get to know more from their booksThe Mass Media: A lot is now derived from media such as television, radio, internet which make children to be exposed to a lot of things.

Briefly discuss how the World Bank and the IMF affect the lives of the world's population in both negative and positive ways .

The IMF and World Bank have jointly reduce the external debt burdens of the most heavily indebted poor countries. At the same time, they have made many of these poor countries to be lazyand promote corruption amongst leaders of these countries as many of them steal the burrowed money.

Therefore, the correct answers are as given above

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capitalism allows people to earn what?

Answers

Answer:

money

Explanation:  

The capitalist mode of production is a wage labor system based on the capitalist private ownership of the means of production

Where was the birth place of the Industrial Revolution?

Answers

Answer:

England: Birthplace of the Industrial Revolution.

Explanation:

Answer:

England

Explanation:

England is the birth place of the Industrial Revolution.

Question 11 of 15
A document making an argument about a historical event is most likely to be
credible if it:
OA. relies mostly on opinions instead of facts.
OB. has been read by millions of people around the world.
C. makes claims that are corroborated by other sources.
D. was written by a person who feels strongly about the event.

Answers

A document making an argument about a historical event is most likely to be credible if it makes claims that are corroborated by other sources. Option C. This is further explained below.

What is a historical event?

Generally, historical occurrences, in particular those connected to a certain time period, area, or topic in the course of European history.

In conclusion, A historical document's credibility increases if its assertions can be backed up by other reliable accounts of the same or similar events.

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What is real output and what is potential output?

Answers

Real output is growth that happens, whereas the potential output is a trend growth in the productive capacity.

What is the Potential Output?

Potential output refers to the potential capacity of the economy. When utilization of the maximum amount of goods and services an economy can produce when it is most efficient, that is at full capacity, which is known as potential output.

Real output is growth that actually happens while potential output is high refers to the potential capacity of the economy.

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Current promotion by sri sutra travel

Answers

Answer:

great

Explanation:

Hope it goes well

EDGE FINAL EXAM!!
Which statement best summarizes the purpose of Article IV of the Constitution?

Article IV outlines the powers given to state governments.
Article IV outlines the powers given to the federal government.
Article IV outlines the structure of the federal government.
Article IV outlines the structure of the state governments.

Answers

Answer:

The correct answer is – A. Article IV outlines the powers given to state governments.

Explanation:

The Constitution of America is the supreme law in the country. It has various section divided under the 7 Articles.

⊄HELP ME PLEASE, THE LINK OF THE PPT OF THE WORKSHEETS IS IN THE ATTACHMENT SO PLEASE HELP ME, IK THAT THE LINK IS LONG BUT HELP ME PLS

Answers

The economy of the Filipinos before and after the Spanish period can be summarized as follows:

The Filipinos used the barter system before the Spanish periodThey imported goods before the Spanish periodThe Philippine economy depended on the Galleon Trade during the Spanish period

What is an Economy?

This refers to the state of a country with regard to its production and consumption of goods.

Hence, we can see that the Filipino economy relied heavily on the barter system and the importation of items before the Spanish period, but during the Spanish period, they depended on the Galleon Trade during the Spanish period

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Write the importance of professions and human resources related tourism.​

Answers

Professions and human resources are fundamental for promoting tourism industry in a given region.

What does professions mean in Tourism?

Tourism industry requires many professionals to give tourists suitable services and food resources.

For example, ecologists are aimed at protecting natural resources, which is fundamental to achieving sustainable tourism.

In conclusion, professions and human resources are fundamental for promoting tourism industry in a given region.

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Place in order the stages of a market experiencing a shortage and then regaining equilibrium.

Answers

The place in order the stages of a market experiencing a shortage and then regaining equilibrium is A popular celebrity endorses a product.

What is market ?

A market serves as the medium where buying and selling of product or exchange takes place.

Hence, when there is  shortage and then regaining equilibrium, it means the production and consumption is balanced and example of this is when popular celebrity endorses a product.

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Corruption is considered as a social problems Why? Describe in brief​

Answers

It is taken as a social problem due to the following reasons: Corruption slows down the development activities. It discourages the spirit of a skilled and honest citizen. Corruption affects the fair distribution of resources and opportunities negatively.

Why is this concept important in the field of sociology? describe the importance of the sociological imagination. Why is this concept important to keep in mind while studying society, personal struggles, societal issues and how does it help us understand personal experiences of others?

Answers

sociological imagination serves a concept in sociology that explains the  ability to see the context that help in shaping the ways individuals make decision.

What is sociological imagination?

sociological imagination serves as one that shape the mind of individuals as regards individual decision making , and how it affect others.

Components of social imagination are: Establishing the interconnection that exist between individual's behavioral patterns with respect to larger social forces. learning so as to be able  to know the system generated behavior . identification of the social forces that controls individual's behavior.

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You find a wallet in the park, and no one notices when you pick it up. You look inside, and discover that it belongs to a very wealthy local businessman, and it contains only an identification card, and $1000 in cash. You're a poor, hardworking student, who could very much use the money. Apply the Kantian Categorical Imperative, and in a short essay (around 200 words) describe what you should do.

Answers

This seems like this a personal opinion type of essay; so this is hard to answer.. Some ideas could be to look for an ID of the business man and call him. Tell him you found his wallet and return it. You could also steal and take the money for yourself.

Not sure what the Kantian Categorical Imperative is.



Name and explain two factors that have influenced changes in adult development.

Answers

Answer:

temperature and pressure are the two factors which are responsible for change in States matter

insolist on increasing the temperature there will be increased in the number of collision between the particles as a result enter molecular force and attraction will decrease their four the state of solid will change to liquid

four example are is upon heating changes to liquid

where as when we apply pressure on liquid than the particles will come closer to each other hands the state of matter will change from the liquid to solid

for example when we freeze liquid in it changes to solve

1. Say for some generic good that the equilibrium price and the equilibrium quantity both rose. What would you say was the most likely cause?

Answers

When the equilibrium price and the equilibrium quantity both raise, then there is no change in demand and while supply increased.

What is the equilibrium point?

In economics, equilibrium means that the price and quantity of any product are equal. This situation clearly defined a situation in which demand equals price and quantity, and there is no shortage and goods remain on the market.

As a result, When both the equilibrium price and the equilibrium quantity rise, there is no change in demand while supply rises. Refer to the image below for the complete question.

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How did the the Green Revolution help to remove the mistakes of Agriculture in India? Name and explain one of the factors.​

Answers

Problem in Indian agriculture before Green Revolution Dietary insufficiency has been one of India's ongoing problems ever since it gained independence. Despite a sharp increase in post-independence grain production, it was insufficient to meet the country's growing population's food demands. Imported food and an increase in grain costs were the results of a shortage of grain supplies due to a growing population.

How did the the Green Revolution help?This called for the Green Movement, which emerged largely as a result of Technological advancements, Expanded water resources and Improved farming techniques.The "Green Revolution" has also come about as a result of the greater industrialization of farming processes and the application of crop management techniques.The increasing output of rice and wheat, particularly in the northern and northwestern parts of the country, is commonly mentioned as evidence of the "Green Revolution's" success in India.

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Compose a narrative after viewing The Baby's Brain.
Address the following issues in your narrative: what
was the central theme, what are 3 things that you
learned from this episode (which you did not know
before), and what are 3 things mentioned in the
video that is also mentioned in your text. In
conclusion, what is your evaluation of this episode?
Did you like it? Was it educationally beneficial?

Answers

The assignment wants to know your opinion about a video shown in the classroom. It is not possible to access this video and therefore I cannot answer your questions, but I will show you how to do it.

Steps to answer the questionsRewatch the video or search your memory for it.Identify the topic/subject the video addressed. This subject is the central theme.List what you learned by watching the video, that is, show things you didn't know, but came to know after the video.Show relevant information that was shown in the video and that was meaningful to you.Show your opinion about the video.

The answers to your questions are personal and therefore should not be classified as right or wrong as they depend on your interpretation and understanding of the video in question. For this reason, you must review the video.

You must write these answers in a narrative text, where you are the narrator, and will show, from the first-person point of view, your experience watching the video.

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Functionalism is the school of thought that studies the function and purpose of consciousness and behavior.

Please select the best answer from the choices provided


T
F

Answers

Functionalism is the school of thought that studies the function and purpose of consciousness and behavior. The said statement is True

What is Functionalism?

The idea that mental states are only defined by their functional role, or their causal relationships with other mental states, sensory inputs, and behavioral outputs, is known as functionalism in the philosophy of mind.

Functionalism emerged primarily as an alternative to behaviorism and the identity theory of mind.

Thus, the above-referred statement is true in the nature of functionalism.

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during which period did human transition from hunter-gatherers to an agricultura societyl

Answers

Answer:

Neolithic

Explanation:

Duh

If proteins contain mutations, the proteins often do not maintain the proper shape and are unable to perform their functions. Properly functioning proteins are essential to maintaining healthy organisms.

Answers

The consequences of protein mutations are 'wastes will increase in critical organs, and the organism will experience disease' describes the general outcome of proteins containing mutations. Hence, Option D is the correct statement.

What do you mean by mutation?

A mutation is any alteration withinside the nucleotide (DNA) collection of the genome of an organism. A non-silent mutation can produce an alternate withinside the amino acids encoded via way of means of the nucleotide gene collection, thereby editing the tridimensional (3D) shape of the ensuing protein.

The missing information from the question:

Which statement describes the overall consequence of proteins containing mutations like those described in the passage?

A.Wastes will build up and will be reassembled to build new proteins.

B.Wastes will build up, and Mallory's bodies will accumulate in the

liver.

C.Wastes will build up in cells and will eventually be excreted from

each cell.

D.Wastes will build up in vital organs, and the organism will

experience disease.

Hence, Option D is the correct statement.

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A pure market economy is based on the interaction of __________ and __________.
A.
buyers . . . sellers
B.
buyers . . . consumers
C.
sellers . . . producers
D.
producers . . . distributors

Answers

Answer:

A) Buyers and Sellers

Answer: buyers . . . sellers

Explanation:

The preamble to the Declaration of Independence outlines the principles upon which the new government would be based. Which of these best describes one of those principles?

a government based on a social contract
the end of taxation without representation
the removal of the British military
a need for equality regardless of race or gender

Answers

The preamble of the Declaration of Independence outlines the principles that a government based on a social contract. Option A is correct.

What is social contract?

The social contract is defined as a theory in moral and political philosophy. This theory originated during the Age of Education and commonly relates to the legitimacy of the state's authority over the individual. The Declaration of Independence's preamble also founded on the basis of this principle.

Therefore, option A is correct.

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Answer:

a government based on a social contract

Explanation:

edge 2022

Martin Luther King, Jr. was a civil rights leader. Identify a way Martin Luther King, Jr. worked to achieve civil rights.

Answers

Answer: He advocated for peaceful approaches to some of society's biggest problems. He organized a number of marches and protests and was a key figure in the American civil rights movement. He was instrumental in the Memphis sanitation workers' strike, the Montgomery bus boycott, and the March on Washington.

Explanation:

Answer: Martin Luther King Jr.

Workers and businesses together benefit from inflation when (1 point)

increased profits lead to increased wages

increased profits lead to decreased production

decreased profits lead to increased prices

decreased profits lead to increased purchasing power

Answers

Workers and businesses together benefit from inflation when increased profits lead to decreased production. Hence option B is correct .

What is inflation?

A general increase in the cost of goods and services is referred to as inflation. Each unit of currency may purchase fewer products and services as the general price level rises, hence inflation is associated with a decline in the purchasing power of money.

By affecting businesses' wage-setting procedures and compensation plans, inflation has an impact on the effectiveness of the labor market.

Hence option B is correct.

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How and why do tourists develop and/or resort to stereotypes while traveling
away from their home environment?

Answers

Answer:

to save the record of their adventurous journey

highlight four problems facing the vegetation of Ghana​

Answers

Ghana is dealing with a tough reality: the country's economic progress is still in jeopardy due to a persistent fall in agricultural productivity.

What are the problems faced by the Ghana​?

The sector's deteriorating fortunes are a result of a number of factors, including inadequate funding, the effects of climate change, poor pricing and marketing incentives, insufficient agricultural extension agents, pests and diseases, and a lack of access to fertilizers.

The founder and CEO of AgroMindset, David Asare Asiamah, and the CEO of Babaoo Foods Limited, Emmanuel Tokunbo Darko, describe some of the difficulties that have slowed the increase in agricultural output in Ghana.

Thus, Ghana is dealing with a tough reality:

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2. Say for some generic good that the equilibrium price fell and the equilibrium quantity remained constant. What would you say was the most likely cause?

Answers

When the equilibrium price fell and the equilibrium quantity remained constant, then there was a decrease in demand and increase in supply.

What is the level of equilibrium?

The level of equilibrium in the economics means that the price and quantity of any product gets equal. This situation clearly defined that there is a position where the demand equals price and quantity, and there is no shortage and goods remain in the market.

Therefore, When the equilibrium price fell while the equilibrium quantity remained constant, demand fell while supply raise, For complete question, refer to the image given below.

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Today’s Human Resources management historically known as personal management deals with formal
system for the management of people within the organization. Discuss.

Answers

Personnel management is the process of assessing and categorizing the human resources required to achieve an organization's objectives through the interaction of individuals at work.

What is human resources management?

The practice of finding, selecting, deploying, and managing people is known as human resource management (HRM). Frequently, HRM is referred to as just "human resources" (HR).

The tactics used in modern personnel management ensure that there is the ideal mix of talent, education, and job performance within the workforce.

Human resource management is a term used by many firms today to describe staff management. It describes the department in an organization responsible for handling employee hiring.

Basically, today’s human resources management describes recruiting, hiring, deploying and managing an organization's employees.

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Which of the following is an example of a chain pharmacy ? a ) Good Neighbor pharmacy b ) Medicine Shoppe c ) Sav - Mor pharmacy d ) CVS pharmacy

Answers

An example of chain pharmacy is CVS pharmacy. Thus, the correct option is D.

What is a Chain Pharmacy?

Chain pharmacy is refers as Pharmacy stores which has more than 4 stores available in the market making chain in supply of products to the public.

The CVS Chain pharmacy is considered as the largest pharmacy in the United States with 7,700 stores available in the market.

Therefore, option D CVS pharmacy is the correct Answer.

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Which ONE of the following statements is ACCURATE in regards to open and closed primaries?
Select one:
a. Voters do not need to declare party preference to vote for nominees in an open primary and only declared members of a party can vote in a closed primary
b. Voters do not need to declare party preference to vote for nominees in a closed primary and only declared members of a party can vote in a open primary
c. Voters do not need to declare party preference in either primary
d. All voters must declare party preference in both open and closed primaries

Answers

The statement that is accurate with regards to open and closed primaries is a. Voters do not need to declare party preference to vote for nominees in an open primary and only declared members of a party can vote in a closed primary

What is an Open Primary?

This refers to the type of primary election in which all registered voters are allowed to participate in.

Hence, we can see that based on open primaries, there is no need for the declaration of party preference before voting, but in closed primaries, the declaration of party preference is needed.

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what is the missing pattern 7, 11, 2, 18, -7 How many times should you refer to the author in a summary and Pharaphrase Weekly wages at a certain factory arenormally distributed with a mean of$400 and a standard deviation of $50.Find the probability that a workerselected at random makes between$500 and $550. Need the answer as a % !!! The length of a rectangle is 7 inches and the width is 42 inches. What is the ratio,using whole numbers, of the length to the width? The new classical model implies that substitution of debt for tax financing a. leaves wealth, and therefore aggregate demand, unchanged because the debt will require higher future tax rates. b. increases aggregate demand and exerts an expansionary effect on real output. c. reduces savings because it increases both the current and future tax liability of households. d. is highly effective against inflation. How does the separation of the word water contribute to the overall meaning of the passage In 200 words, explain how the incident with the rabid dog in chapter 10 and the death of Mrs. Dubose in chapter 11 relates to the theme of having moral courage. Failure of the mitochondria to generate ATP will most significantly affect the ______ slow oxidative fast glycolytic fast oxidative-glycolytic skeletal muscle fiber type and therefore cause quicker muscle fatigue. The defining characteristic of a mentor is someone who: L2Q2.Which of the following is/are the element(s) of style?A.ToneB.SyntaxC.ImageryD.All of the choices Mr. Mcdonald wants his students to ask him for help on their geometry problems only after they have attempted the problem for five minutes. Mr. McDonald is reinforcing students help seeking behavior on a schedule The maldives, a country that is a collection of thousands of islands, can be found in which ocean?. What does a terminal access controller access control system plus (tacacs ) keep track of? check all that apply I will give brainliest to whoever answers! Nancy was baking a cake for her moms birthday. She spent 1/3 of her time measuring the ingredients and 1/4 of her time mixing. Next, she put the cake in the oven to bake. If Nancy spent 35 minutes altogether on measuring ingredients and mixing them, how much total time did it take her to complete all the steps involved in baking the cake? A roll of paper towels is wound around a hollow cardboard tube. the cardboard tube in the middle of the roll has an outside radius of 2.4 cm. the thickness of the paper is 0.3 mm. the sequence of distances of the loops of paper away from the center of the roll (in centimeters) is the following: 21, 22, az, a4 a5, ... = 2.40, 2.43, 2.46, 2.49, 2.52, .. what is the radius of the 85th loop of paper, starting from the center of the tube? a. 4.95 cm b. 4.86 cm c. 4.92 cm d. 4.89 cm How do I cancel my payment plan? -5x-5 Given the two similar triangles below, which proportion is not true? the most effective way to preserve your own body heat when functioning in cold, wet weather is to: