Read the “Did United Sacrifice a Customer’s Well-Being to Its Own Needs” example on p. 82 in Ch. 3 of Management: A Practical Introduction. In your response:
Discuss whether you feel that this is how businesses view their customers.
Examine whether an airline’s need to staff or cancel a flight is more important than passengers’ needs to travel to their destinations.
Explain what may happen if an airline makes a poor choice, as in Dr. Dao’s case, that affects its external stakeholders by jeopardizing its stock price.
1. Some of the big organizations look at their customers differently by keeping their needs first and then the needs of the customers.
2. It is the worst situation to cancel the flight than to lose the few customers.
3. Many of the customers have declined travelling in the airlines as because of the viral video.
What is customer?
Customer refers to the person who fulfills is needs and desires through the purchase of the product.
The majority of businesses do not view their clients in this manner, but I believe that some large organizations and corporations do.
The flight cancellation is the worst situation than losing the few customers as it degrades the reputation of the company. Even if all of the demands of the paying customers must come first, the airline generally considers its profitability.
Yes, a significant number of United's regular customers have begun to decline to fly with United any longer as a result of the viral video, which depicts what many people perceive to be abuse.
Thus decline in the customer base led to the drop of the stocks which ultimately resulted negatively affects all shareholders.
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As a student of Business Ethics and a managing director of a multinational company, discuss five (5) factors
you will consider in managing the multi-cultural and diversified workforce in Ghanaian business organizations.
Some factors to consider when managing a multicultural and diverse workforce are:
CommunicationEthicConflict managementLearningInclusionHow to manage a multicultural team?It is essential that there are a series of policies and procedures that focus on organizational ethics, creating a culture that promotes diversity and individual values. The manager must be attentive to the needs of the teams, promoting learning and the inclusion of employees in organizational processes.
Therefore, a diverse culture can be beneficial for the exchange of experiences, learning and innovation.
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2. How could you assess whether new office designs are improving the organizational culture
Answer:A proper office layout is the key to a high performance office. This means both good performance from your employees but also your business. Companies that have a great culture are highly sought after by prospective employees and can provide a competitive advantage in both hiring and retaining staff.
Explanation:
operates a small grill on the boardwalk in Ocean City from April 1 through September 30 each year. During the busy season, Ranya needs regular deliveries of fresh ingredients that she uses to provide menu items to her customers. Ranya contracted with ABC LLP for the three times-weekly delivery of fresh vegetables including Romaine lettuce, Beefsteak tomatoes, and Vidalia onions (20 pounds of each for each delivery), starting on April 1 and finishing September 28. The contract provided that the service would cost Ranya $1,500 per week, payable on the first delivery each week that was scheduled for Mondays. The first delivery for the season did not arrive until April 2, and the order was missing Romaine lettuce. Ranya contacted ABC and they advised that they would deliver the missing lettuce on the next order that was scheduled for delivery on April 4. That delivery was also late, but this time, Ranya was missing the onions she needed (the ones delivered were spoiled). Expecting the problem to continue, Ranya contacted a different company to supply the vegetables she needed but the weekly cost for the replacement vendor is $2,000.
In 300-400 words, discuss: using UCC § 2-612, whether Ranya can terminate the agreement with ABC and whether ABC might be liable to Ranya for damages as of April 5.
Under Section 2 612 UCC, ABC might be liable to Ranya for damages as of April 5.
What is Section 2 612 UCC?The Section 2 612 UCC is meant to explain the installment contract. When the buyer and the seller enters into the agreement of installment contract of the delivery of goods.
The contract provides the right to the buyer for the reject of the contract for non-conforming installments.
As per the above scenario, Ranya can terminate the contract by not satisfied with the services of the company as the first delivery for the season did not arrived. Thus she can claim for the charges of the non completion of the delivery.
She can claim for late delivery, delivered items spoiled and missing of the items. Therefore, ABC might be liable to Ranya for damages.
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To counteract groupthink in a marketing team, as a manager you may decide to bring in two
To counteract groupthink on a marketing team, a manager decides to brings in two co-workers of Mexican descent because none of the current members have a Latino background.
What technique can be used to counteracts groupthink?Groupthink is the practice of thinking or making decisions as a whole group, that usually results in poor-quality decision-making.
The major technique known to counteract groupthink is devil's advocacy. It is a critical analysis to find out the strength and weakness of the decision or groupthink before implementing it.
Another technique that can be used to improve group decision making is to promote diversity in decision-making groups.
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Calculate costs of goods sold for Day Company
The cost of goods sold for Day Company for the period ended December 31, 2021, is $5,000.
What is the cost of goods sold?The cost of goods sold is the difference between the beginning inventory added to the period's purchases or finished goods while subtracting the ending inventory.
In other words, the cost of goods sold is the difference between the cost of goods available for sale and the ending inventory.
Data and Calculations:Beginning inventory = $1,000
Purchases = $7,000
Ending inventory = $3,000
Cost of goods sold = $5,000 ($1,000 + $7,000 - $3,000)
Thus, the cost of goods sold for Day Company for the period ended December 31, 2021, is $5,000.
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Argue why are Treasury bills a favorite place for financial managers to invest excess cash, as compared to other options? Your answer must be supported with examples and academic citations.
Treasury bills are a favorite place for financial managers to invest excess cash because of the sizable and vibrant market in which they are traded.
What are treasury bills?Treasury bills are referred to as short-term securities issued by the government when they require cash. In comparison to their face value, bills are offered at a discount.
As a result, the investor can choose any term from one day to a year, literally defining the desired maturity. Maximum liquidity is offered by the "T-bill" market, which may take on practically any volume of activity.
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3. Describe Kenya Airway’s solution to its problem.
What management, organization, and technology
issues had to be addressed by the solution?
The Kenya Airway’s solution was the use of:
Customer Relationship Management.Sourced funds from Jomo Kenyatta International AirportWhat was the problem at Kenya Airways?Kenya Airways is known to be helped by the government and their loss was said to be linked to the pandemic of 2020 and thus they looked for ways to raise funds.
Note that Kenya Airways had issues with unsatisfactory customer relationship and thus they handle this as they said to fly high with Customer Relationship Management.
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Follow on public Offer(FPO)
it is in primary market or secondary?
Answer:
Yes
Explanation:
Because I searched up
What employment positions at a hotel can also be found in almost any business?
Answer:
Manager
Assistant Manager
Janitor
Support Staff :))?
Explanation:
reason to connect to the same file several time
Answer:
a file is a collection of related information stored to gather on some storage devices
A country has a population of 20,000 people and a GDP of 50 million dollars. What is the per capita GDP of the country?
Answer:
$2500Explanation:
Given,No. of peoples living in a country = 20,000
GDP of the country is = 50 million dollars or $50,000,000
As we know,[tex]per \: capita \: gdp \: = \frac{country's \: total \: GDP }{country's \: total \: population} [/tex]
Therefore,The per capita GDP of the given country will be
[tex]= \frac{country's \: total \: GDP }{country's \: total \: population} [/tex]
[tex] = \frac{50,000,000}{20,000} [/tex]
= $2500
Henceforth,The per capita GDP of the given country is $2500 (Ans)
Kegler Bowling buys scorekeeping equipment with an invoice cost of $165,000. The electrical work required for the installation costs $17,000. Additional costs are $3,400 for delivery and $11,865 for sales tax. During the installation, the equipment was damaged and the cost of repair was $1,600. What is the total recorded cost of the scorekeeping equipment?
The scorekeeping equipment amounted to $198,865 recorded as a cost of equipment.
What is an Equipment?The collection of items or physical resources needed to outfit a person or object, such as the tools utilized during a task or operation of sporting goods equipment, all of a corporate enterprise's fixed assets, except land and buildings.
The calculation for the Total recorded Cost
Invoice cost + Installation cost + Additional Cost + Delivey charges + cost of Repair
= 165,000 + 17,000 + 3,400 + 11,865 + 1,600= $198,865
The Total recorded cost is $198,865.
Thus, the total recorded cost consists of all the costs of equipment including the purchase price, applicable sales taxes, shipping charges, and any additional expenses for preparing the item for use.
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Describe What You Will Use The Money For?
Answer:
invest, save and make passive income
Explanation:
I think the best way to earn money is to invest even if you don't have money there are a lot of ways that you can earn starting from 0. if you made it in your first thousand I think it's the best if you save it from now and use it in future investment even if you have enough you can now earn and even hire people from your business (if you want to start one) and you can invest at the same time you can have now a passive income from your business adding that to your investment which you will earn more and grow your business.
What are the main purposes of regulatory policies? Check all that apply.
Oto protect constitutional rights, safety, and fairness
Oto give producers an advantage over consumers in order to protect profits
to ensure that property rights are protected
to create regulation in a mixed-market economy only when needed
to allow producers and consumers to interact freely with no government interference
The main purposes of regulatory policies are:
A. To protect constitutional rights, safety, and fairness.
C. To protect profits to ensure that property rights are protected.
D. To create regulation in a mixed-market economy only when needed.
What are regulatory policies?Governments create regulatory policies to put rules and limitations on particular actions or behaviors. Regulation is a notion in governance as well as a set of regulating norms.
Regulatory measures include, for instance, removing lead from gasoline, setting worker minimum salaries, and mandating airbags in all automobiles.
Thus, options a, c and D are correct regarding the purpose of regulatory purpose.
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Advocates of small businesses often argue that they should receive special tax treatment. Assume that small businesses had to pay only half the Social Security tax that is imposed on large corporations. What effect would that have on production efficiency?
The effect that the tax will have on production efficiency is that it will lead to more production and revenue.
What is a tax?It should be noted that a tax simply means a compulsory levy that's imposed on the citizens and businesses by the government.
In this case, the effect that the tax will have on production efficiency is that it will lead to more production and an increase in revenue.
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A firm’s accounting profit is equal to
The total revenue less all explicit costs, including depreciation, is the accounting profit. Economic profit is calculated by deducting entire costs from the total revenue or return of a business or investment.
What is accounting?
Accounting is the organized, consistent recording, reporting, and comprehension of a business's financial activity.
Subtracting explicit costs from total revenues yields accounting profit. Total revenues minus both explicit and implicit costs equals economic profit.
Explicit costs are expenses incurred directly by a company, such as payments for goods, rent, or labor and salaries. Accounting profit exceeds economic profit, assuming that implicit costs are positive.
As a result, a firm’s accounting profit is equal to total revenue minus explicit costs.
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A casino looking to employ someone to ensure that game procedures are followed and player disputes are resolved will need to hire
an exhibit manager
a gaming associate
a casino manager
a pit boss
A casino manager is responsible to look after gaming procedures and player disputes in a casino. Thus, the casino should hire a casino manager. Option C is the correct statement.
Who are called as casino managers?Managers or gaming managers who are in charge of the daily control of the gaming area, and overseeing the operation of the casino are called as Casino managers. These managers administer policies, monitor the gaming area, and guarantee compliance with regulatory requirements.
Thus, A casino manager is responsible to look after gaming procedures and player disputes in a casino. the casino should hire a casino manager. Option C is the correct statement.
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Answer:
it is pit boss other dude wrong just took test
of the construction in the United States is done with public money.
punishments help comfort your behavior right
Answer:
true isthe answer
Clarifying Culture: Did Johnson clarify his values and the company’s values in his apology and with his subsequent actions? Did Johnson’s apology and follow-up actions uphold Starbucks’ mission and core values? Did he identify gaps between stated and actual values? Did Johnson’s apology help Starbucks employees figure out if their personal values align with the company’s?
With the apology of Mr. Johnson, he showed that the actions of the police were wrong and did not reflect company values.
What are Company Values?This refers to the set of ethics that a company has and abides by that helps them keep discipline among staff and achieve their set goals.
Hence, we can see that from the complete information, there is a scandal at Starbucks where two black men have led away from the premises because of their race.
The CEO of Starbucks, Mr. Kevin Johnson immediately apologized and stated that the action was unfortunate and did not in any way reflect the company values of Starbucks as everyone was welcome.
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Question 1
Points out of 10.0
This year's revenue for your restaurant was
$105568. Your goal is a growth of 10% per
year. What is your revenue forecast for next
year? Round to the nearest cent.
Answer: for a restaurant
What is supply and demand?
Answer:
Supply and demand is an interection between the sellers of a product and the people who want to buy that product. Price is affected by supply and demand in a market. Supply and demand is affected by technology and working conditions.
Demand and supply can be graphed to calculate the best price for a product. The space where the 2 lines meet is the equilibrium price.
An Interest Only Strip holder benefits from _____ than expected prepayments, and a Principal Only Strip holder benefits from lower than expected _____.
An Interest Only Strip holder benefits from higher interest rates than expected prepayments, and a Principal Only Strip holder benefits from lower than expected prepayments and interest rates.
What is the difference between Principal Only (PO) Strips and Interest Only (IO) Strips?The holders of PO strips benefit when the investment period is cut short because they will only ever see the face value of their investment.
In order for the mortgage holders in the pool to continue making payments (including interest) on their current loan rather than attempting to refinance into a new one, they want to see interest rates at the same level or higher.
Therefore, A principal only strip holder benefits from lower than anticipated prepayments and interest rates, while an interest only strip holder benefits from higher interest rates than anticipated prepayments.
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Describe the agencies that ensure properties abide by regulations.
The agencies that ensure properties abide by regulations are known as regulatory agencies.
What are regulatory agencies?It should be noted that regulatory agencies are the independent governmental agencies that are established in order to set standards in a specific field.
In this case, the agencies that ensure properties abide by regulations are known as regulatory agencies.
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Initial public offer(IPO)
It is On primary market or secondary ?
Answer:
yes
Explanation:
Because I searched up
As a student of Business Ethics and a managing director of a multinational company, discuss five (5) factors you will consider in managing the multi-cultural and diversified workforce in Ghanaian business organizations.
Communication, ethics, conflict management, learning, and inclusion are some issues to consider when leading a multicultural and diversified workforce in Ghanaian business organizations.
How do you lead a multicultural team?In order to foster a culture that celebrates variety and individuality, it is crucial that there be a number of rules and procedures that concentrate on organizational ethics. The manager must be aware of the requirements of the teams, encourage learning, and include the staff in organizational procedures.
Therefore, the sharing of knowledge, learning, and creativity can benefit from a diverse culture.
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Gerwin’s daughter Mary was seeking a position as an associate attorney with Baker, Charles & Dixon, a large metropolitan law firm. The firm, after several meetings with Mary over a two-month period, made Mary an offer of employment on January 15, 1985. Mary accepted the offer that day and immediately left for Cape Cod to celebrate without telling Gerwin or anyone else about her new job. Two days later, Gerwin sent Baker a letter in which she offered to give Baker all of her legal business (approximately $40,000 per year) if Baker would hire Mary. After Gerwin learned that Mary had already been hired by Baker, Gerwin refused to transfer her business to Baker. Baker has brought suit against Gerwin on the grounds that a valid contract exists between them. How will the case be decided?
The case filed by Gerwin against Baker will be null and void, as thee is no existence of any legal contract between the parties as such.
What is a legal contract?A contract is said to be a legal one when the party who is presented with such an offer accepts on the terms and with a condition that the offer must be for legal activities.
In case when any of the criterion mentioned above are not followed by the offeror or the offeree, then in such case, any lawsuit filed against the plaintiff will be considered as null and void.
Hence, it can be concluded that there is no legal contract between Gerwin and Baker, and thus their cases are null and void.
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Consider a business in your neighborhood that you frequent and that you believe is particularly innovative in spite of the products or services themselves not being particularly high-tech. Using the definitions and notions from the text, explain what it is about the business and its operation that you believe makes it innovative?
The federal government has enacted laws which allow you to ______.
a.
Apply for credit cards without revealing personal information
b.
Establish a personal identity lockbox to protect your information
c.
Restrict the way your personal information is shared.
d.
None of the above
The federal government has enacted laws which allow to restrict the way your personal information is shared. Therefore option (C) is correct.
What is Federal Government?Federal Government refers to the division of the power among the legislative, executive and judicial. The U.S. Constitution gives the Congress, President, and Federal courts specific powers.
The ability to limit the sharing of personal information is permitted under legislation that the federal government has passed. Therefore, choice (C) is the right one.
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