Lessard and Lorange refer to company-generated forecasts of future spot rates as the "internal forecasts". These forecasts are developed by the company's internal experts based on their analysis of various economic and market factors that may impact the exchange rates.
Companies use these forecasts to plan their operations, make investment decisions, and manage their foreign exchange exposure. Internal forecasts are different from external forecasts, which are provided by independent forecasting firms or financial institutions.
External forecasts are generally more reliable as they are based on a broader range of information and analysis from various sources.
However, internal forecasts can still be useful for companies as they provide a more customized view of the exchange rate outlook based on the company's unique circumstances and business environment. It is important for companies to continually review and update their internal forecasts to ensure they reflect the latest market developments and trends.
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Lessard and Lorange refer to company-generated forecasts of future spot rates as internal forecasts.
In their book "International Management: Strategic Opportunities and Cultural Challenges," Lessard and Lorange explain that internal forecasts are generated by companies themselves and are based on their own assessments of future market conditions, including factors such as economic trends, political events, and industry-specific conditions. These forecasts are used by companies to make strategic decisions about currency risk management and other international business activities. Therefore, the term "internal forecasts" refers specifically to company-generated predictions of future spot rates.
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website traffic that comes from clicking on the organic search results on a search engine is
Website traffic that comes from clicking on the organic search results on a search engine is called organic traffic.
Organic traffic refers to visits to a website that come from unpaid search engine results rather than from paid advertising. When a user enters a search query into a search engine, the search engine returns a list of results that are relevant to the query. Organic traffic comes from clicks on these organic search results, which are not influenced by paid advertising or other forms of promotion.
Organic traffic can be a valuable source of traffic for websites because it is generally more targeted and relevant than other forms of traffic. Users who click on organic search results are often actively searching for information or solutions related to the topic of the search query, which means that they are more likely to engage with the website's content and potentially convert into customers or clients.
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daniels transport has operating income of $68,200, interest expense of $210, dividends paid of $320, depreciation of $12,400, other income of $2,100, common stock of 48,500 shares, and retained earnings of $29,700. what is the earnings per share if the tax rate is 21 percent? group of answer choices $1.21 $.82 $1.14 $1.33 $.96
The earnings per share for Daniels Transport is $1.14. To calculate the earnings per share, we need to first find the net income. We can do this by subtracting the interest expense, dividends paid, and depreciation from the operating income, and adding the other income.
Operating Income = $68,200
Interest Expense = $210
Dividends Paid = $320
Depreciation = $12,400
Other Income = $2,100
Net Income = Operating Income - Interest Expense - Dividends Paid - Depreciation + Other Income
Net Income = $68,200 - $210 - $320 - $12,400 + $2,100
Net Income = $57,370
Now, we can calculate the earnings per share by dividing the net income by the number of common shares outstanding.
Number of Common Shares Outstanding = 48,500
Earnings Per Share = Net Income / Number of Common Shares Outstanding
Earnings Per Share = $57,370 / 48,500
Earnings Per Share = $1.18
However, we need to adjust this for the tax rate of 21%.
Tax Rate = 21%
Tax Expense = Net Income * Tax Rate
Tax Expense = $57,370 * 0.21
Tax Expense = $12,048.70
Adjusted Net Income = Net Income - Tax Expense
Adjusted Net Income = $57,370 - $12,048.70
Adjusted Net Income = $45,321.30
Adjusted Earnings Per Share = Adjusted Net Income / Number of Common Shares Outstanding
Adjusted Earnings Per Share = $45,321.30 / 48,500
Adjusted Earnings Per Share = $0.935
Therefore, the earnings per share for Daniels Transport with a tax rate of 21% is $0.935 or approximately $0.94. The answer choices provided do not match this value, so it appears there may be an error in the question or answer choices.
To calculate the earnings per share (EPS) for Daniels Transport, follow these steps:
1. Calculate the net income:
Operating income: $68,200
Interest expense: -$210
Other income: +$2,100
Subtotal: $68,200 - $210 + $2,100 = $70,090
2. Calculate the taxes:
Tax rate: 21%
Taxes: $70,090 * 0.21 = $14,719
3. Calculate the net income after taxes:
Net income after taxes: $70,090 - $14,719 = $55,371
4. Calculate the earnings per share (EPS):
Number of common shares: 48,500
EPS: $55,371 / 48,500 = $1.14
Therefore, the earnings per share for Daniels Transport is $1.14.
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what should savvy managers know about situations where formal constraints are unclear or fail? a. informal constraints play a smaller role in reducing uncertainty. b. informal constraints play a larger role in reducing uncertainty. c. informal constraints do not reduce any type of uncertainty. d. informal constraints fail in all situations with uncertainty.
In situations where formal constraints are unclear or fail, savvy managers should understand that informal constraints play a larger role in reducing uncertainty. The correct option is a.
Formal constraints refer to rules, regulations, and policies that are put in place to control behavior and actions in organizations. In contrast, informal constraints are unwritten rules and norms that are based on social interactions, relationships, and culture that help regulate behavior and actions in an organization. Managers need to be aware of the existence of informal constraints, such as social norms, culture, relationships, and communication channels, and understand how they can be used to complement formal constraints in reducing uncertainty.
This is important because formal constraints alone cannot solve all problems that may arise in an organization, especially when dealing with uncertain situations. For instance, in situations where formal constraints fail to provide clear guidelines, informal constraints such as communication channels between employees, relationships between employees and the management team, and shared values among team members can be used to provide clarity and guidance.
Therefore, savvy managers should understand the role of informal constraints in reducing uncertainty and utilize them appropriately when formal constraints are unclear or fail.The correct option is a.
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persuasive messages are directed to others who resist your ideas, products, or services. T/F
The statement "persuasive messages are directed to others who resist your ideas, products, or services." is True.
A persuasive message is intended to influence a person's attitudes, beliefs, or behavior, especially when there is initial resistance to a particular idea, product, or service. The purpose of the message is to persuade the recipient to take a desired action or a particular stance.
For example, salespeople can use persuasive messages to persuade prospects to purchase products and services. Similarly, politicians can use persuasive messages to persuade voters to support a particular policy or candidate. Persuasive messages come in many forms, including advertising, marketing, public relations, and personal sales. The effectiveness of a persuasive message depends on several factors, including the credibility of the sender, the clarity of the message, and the relevance of the message to the recipient's needs and interests. Additionally, a persuasive message should consider the audience's values, beliefs, and attitudes and be designed to align with the audience's perspective and motivations.
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Which of the following is an accurate statement about the consequence of a binding price floor? O Binding price floors do not allow sellers to receive a higher price if they sell the product in the legal market. O Binding price floors create a shortage of the product. O Binding price floors encourage the formation of a black market. O Binding price floors discourage the formation of a black market. O Binding price floors cause consumers to want to purchase more of the product in the legal market.
The following is an accurate statement about the consequence of a binding price floor is Binding price floors do not allow sellers to receive a higher price if they sell the product in the legal market, option A.
A price floor is a rule that forbids the sale or purchase of an item or service for less than a certain amount. Implementing price floors frequently has one or more of the following objectives in mind:
to raise a product's or service's cost over its going rate.to lessen consumer demand for products or services that are deemed detrimental.to promote the production of goods or services in an industry supported by the government.To advance the welfare of low-paid workers (as with minimum wage regulations, which establish price ceilings on the income that firms may provide their employees).
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gruen inc. has 1,000, $100 par, 6% preferred stocks outstanding during the entire year. each preferred stock can be converted into 2 shares of common stock. the company's tax rate is 30%. what would be the effect of the assumed conversion on the numerator of diluted eps assuming the preferred stocks were dilutive?
The effect of the assumed conversion on the numerator of diluted EPS would be a decrease from $0.80 to $0.57.
The conversion of preferred stocks into common stocks would increase the number of outstanding shares and thus dilute the EPS. The numerator of diluted EPS would be adjusted to include the additional shares that would result from the conversion of preferred stocks into common stocks.
To calculate the effect of the assumed conversion on the numerator of diluted EPS, we need to determine the number of additional common shares that would be outstanding if all preferred shares were converted. With each preferred share being convertible into 2 common shares, the conversion of all 1,000 preferred shares would result in an additional 2,000 common shares.
The effect of this conversion on the numerator of diluted EPS would depend on the net income available to common shareholders. Assuming the company's net income is $10,000 and preferred dividends of $6,000 are paid, the net income available to common shareholders would be $4,000 ($10,000 - $6,000).
If we divide this net income by the total number of common shares outstanding before the conversion (let's say 5,000), we get an EPS of $0.80 ($4,000 / 5,000). However, if we include the additional 2,000 common shares resulting from the conversion of preferred stocks, the new total number of common shares outstanding would be 7,000.
Dividing the net income available to common shareholders ($4,000) by the new total number of outstanding shares (7,000), we get a diluted EPS of $0.57 ($4,000 / 7,000).
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an offer to form a bilateral contract is accepted only by completing the contract performance. T/F
False. An offer to form a bilateral contract can be accepted through methods other than completing the contract performance, such as direct acceptance or providing a promise to perform.
The statement is incorrect. An offer to form a bilateral contract can be accepted in various ways, not just by completing contract performance. In a bilateral contract, both parties make a promise to perform an act in exchange for the other party's promise to perform. An offer to form a bilateral contract can be accepted by a return promise or by performing the act requested in the offer.
For example, if a company offers to sell a product to a customer for a certain price, the customer can accept the offer by promising to pay the price or by actually paying the price. The offer is not accepted only by completing the contract performance.
In summary, an offer to form a bilateral contract can be accepted by a return promise or by performing the act requested in the offer, not just by completing contract performance.
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the following information has been provided to you by rkj company: net income $ 308,000 decrease in accounts payable 117,200 increase in inventory 26,000 increase in accounts receivable 26,400 decrease in bonds payable 26,600 loss on sale of a depreciable asset 19,800 depreciation expense 44,000 decrease in income taxes payable 13,600 using the indirect method, what is the net cash provided by operating activities?
The net cash provided by operating activities is $382,800.
To calculate the net cash provided by operating activities using the indirect method, we start with net income and make adjustments for non-cash expenses and changes in working capital accounts.
Starting with net income of $308,000, we add back non-cash expenses such as depreciation expense of $44,000 and loss on sale of a depreciable asset of $19,800. This gives us a subtotal of $371,800.
Next, we adjust for changes in working capital accounts. An increase in inventory of $26,000 and an increase in accounts receivable of $26,400 are subtracted, while a decrease in accounts payable of $117,200 and a decrease in income taxes payable of $13,600 are added back. Lastly, a decrease in bonds payable of $26,600 is added.
Adding all these adjustments to the subtotal, we arrive at the net cash provided by operating activities of $382,800. This represents the cash generated from the company's core operations during the period, taking into account the adjustments for non-cash items and changes in working capital.
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if government spending increases by $1 million while net taxes are unchanged, then:
If government spending increases by $1 million while net taxes are unchanged, then there will be an increase in the overall level of economic activity. This is because the government spending will increase the demand for goods and services in the economy, leading to an increase in production and employment.
This increase in demand will also lead to an increase in prices, as businesses raise prices to match the increased demand.
However, the increase in government spending will also lead to a budget deficit, as the government will be spending more than it is collecting in taxes. This deficit will have to be financed through borrowing or printing more money, which could lead to inflation if not managed properly.
Overall, the increase in government spending will have both positive and negative effects on the economy. While it will stimulate economic growth in the short term, it could also lead to long-term issues if not properly managed.
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on 1/31/y1, bailey company leased a new machine from sussex corp. the following data relate to the lease transaction at its inception: lease term 10 years annual rental payable at beginning of each lease year $50,000 useful life of machine 15 years implicit interest rate 10% present value of an annuity in advance for 10 periods at 10% 6.76 present value of annuity in arrears for 10 periods at 10% 6.15 fair value of the machine $400,000 the lease has no renewal option, the possession of the machine reverts to saxe when the lease terminates. at the inception of the lease, clay should record a lease liability of
At the start of the lease agreement, Bailey Company should recognize a lease liability of $357,184. This calculation is based on the present value of the lease payments.
The lease payments are determined by multiplying the annual lease payment of $50,000 by the present value of an annuity in advance for 10 periods at a discount rate of 10%, which equates to 6.76. Thus, the annual lease payment amounts to $50,000 multiplied by 6.76, resulting in $338,000.
To determine the lease liability, this annual lease payment is discounted at the implicit interest rate of 10% over the lease term of 10 years, leading to a present value of $357,184.
Consequently, this is the amount that Bailey Company is obligated to pay to Sussex Corp. for utilizing the leased machine over the lease period.
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colgate invests in new products. colgate total advanced gum defense toothpaste is an example of
Colgate Total Advanced Gum Defense Toothpaste is an example of product innovation by Colgate.
Colgate Total Advanced Gum Defense Toothpaste is a new product by Colgate that focuses on improving gum health. It contains an advanced formula that helps to prevent and reduce gum problems such as bleeding, inflammation, and sensitivity. This toothpaste is an example of product innovation by Colgate, which is the process of developing and introducing new products to the market. By investing in product innovation, Colgate is able to stay ahead of its competitors, meet the changing needs of its customers, and grow its market share. In addition, product innovation allows Colgate to increase its revenue and profitability by introducing new and improved products that are in high demand. Overall, Colgate Total Advanced Gum Defense Toothpaste is a great example of how product innovation can benefit both companies and consumers alike.
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your customer, eleanor, purchased an indebt, inc., 5% debenture at a price of 94. it matures in 12 years. what is the yield to maturity
The yield to maturity for Eleanor's Indebt, Inc. 5% debenture, purchased at a price of 94 and maturing in 12 years, is approximately 5.46%.
To calculate the yield to maturity (YTM), we need to consider the bond's purchase price, par value, coupon rate, and time to maturity.
In this case, the purchase price is 94, the par value is assumed to be 100, the coupon rate is 5%, and the bond matures in 12 years.
You can use a financial calculator or a spreadsheet to compute the YTM, taking these factors into account. In this instance, the YTM is approximately 5.46%.
Summary: The yield to maturity for Eleanor's 5% debenture from Indebt, Inc., purchased at a price of 94 and with a 12-year maturity, is approximately 5.46%.
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When audit teams test a computerized processing system, which of the following is true of the test data approach? a. Several transactions of each type must be tested. b. Test data are processed by the client's computer programs under the audit team's control c. Test data must consist of all possible valid and invalid combinations. d. The computer program used to process test data is different from the program used throughout the year by the client
The b. The audit team controls the processing of test data by the client's computer programs.
Involves processing test data using the client's computer programs under the audit team's control. The goal is to identify any errors or issues in the system. It is not necessary to test all possible valid and invalid combinations, but several transactions of each type should be tested to ensure the system functions properly. The computer program used to process test data is typically the same program used by the client throughout the year.
The test data approach involves using a set of test data to evaluate the accuracy and effectiveness of a computerized processing system. In this approach, the audit team processes the test data using the client's computer programs, but they maintain control over the process to ensure the integrity of the results.
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During 2021, it cost Waterway, Inc. $14 per unit to produce part 15. During 2022, it has increased to $19 per unit. In 2022, Oriole Company has offered to provide Part T5 for $11 per unit to Waterway. As it pertains to the make-or-buy decision, which statement is true? a Incremental revenues are $5 per unit. b Incremental costs are $3 per unit. c Net relevant costs are $3 per unit. d Differential costs are $8 per unit.
Differential costs are $8 per unit. The correct answer is d.
Make-or-buy decisions involve determining whether to produce a product in-house or to purchase it from an external supplier. In this scenario, Waterway, Inc. is currently producing Part 15 at a cost of $14 per unit. In 2022, Oriole Company has offered to provide Part T5 for $11 per unit.
To determine whether Waterway should make or buy Part T5, the relevant costs should be compared. The relevant cost of making Part T5 is the incremental cost of producing it, which is the difference between the new cost of producing Part 15 ($19 per unit) and the old cost ($14 per unit). Therefore, the incremental cost of producing Part T5 is $5 per unit.
The relevant cost of buying Part T5 is the cost of purchasing it from Oriole Company ($11 per unit). The differential cost between the two options is the difference between the cost of making and the cost of buying, which is $8 per unit ($11 - $3). Therefore, the correct answer is d. Differential costs are $8 per unit.
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Which of the following is not a dimension of service quality?
a. Tangibles
b. Reliability
c. Responsiveness
d. Assurance
e. Sympathy
The correct answer is (e) Sympathy.The dimensions of service quality are the key attributes that customers use to evaluate service quality.
The most commonly used dimensions of service quality are:
a. Tangibles: Physical facilities, equipment, and appearance of personnel.
b. Reliability: Ability to perform the promised service dependably and accurately.
c. Responsiveness: Willingness to help customers and provide prompt service.
d. Assurance: Knowledge and courtesy of employees and their ability to inspire trust and confidence.
These dimensions were originally identified by A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry in their SERVQUAL model, which is widely used to measure service quality.
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a share of common stock just paid a dividend of $1.00. if the expected long-run growth rate for this stock is 5.4%, and if investors' required rate of return is 9.2%, then what is the stock price?
We need to use the dividend discount model (DDM) which calculates the present value of all future dividends. The formula for DDM is:
Stock price = Dividend / (Required rate of return - Expected growth rate)
Using the values given in the question, we can plug them into the formula:
Stock price = $1.00 / (0.092 - 0.054) = $25.64
Therefore, the stock price is $25.64. This means that investors are willing to pay $25.64 for a share of common stock that just paid a $1.00 dividend and is expected to grow at a rate of 5.4% per year. It is important to note that this calculation assumes that the dividend and growth rates remain constant over time, which may not always be the case in the real world. Overall, the DDM is a useful tool for investors to determine the fair value of a stock based on its expected future cash flows.
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Products that are customized only at the very end of the manufacturing process are known as:
A) make-to-stock.
B) assemble-to-order.
C) make-to-order.
D) engineer-to-order.
The correct answer is B) assemble-to-order. Products that are customized only at the very end of the manufacturing process are known as: assemble-to-order.
"Make-to-stock" refers to products that are produced in large quantities in advance, based on anticipated demand, and then stored in inventory until a customer places an order.
"Make-to-order" refers to products that are manufactured based on a specific customer's order and specifications.
"Engineer-to-order" refers to highly customized products that are designed and built to meet a specific customer's unique requirements.
"Assemble-to-order" refers to products that are partially completed in advance but are customized only at the very end of the manufacturing process to meet a specific customer's requirements. This approach combines the efficiency of mass production with the flexibility of customization, allowing companies to offer a wide range of product configurations while still maintaining low inventory levels.
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if the price of ricotta cheese, an ingredient in lasagna, increases, then
If the price of ricotta cheese, an ingredient in lasagna, increases, then the cost of making lasagna will also increase. This could result in a decrease in demand for lasagna as consumers may be less willing to pay the higher price.
As a result, restaurants and grocery stores may have to adjust their pricing strategies in order to maintain sales. Alternatively, they may choose to substitute the ricotta cheese with a cheaper alternative or reduce the amount of ricotta used in the recipe.
This could potentially affect the taste and quality of the lasagna, which could also impact consumer demand. Overall, the increase in price of ricotta cheese could have a ripple effect on the entire lasagna industry, from manufacturers to consumers.
However, it is important to note that the degree of impact will depend on the size of the price increase and the elasticity of demand for lasagna.
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political instability abroad suppose that political instability in other countries makes people fear for the value of their assets in these countries so that they desire to purchase more u.s assets. refer to political instability abroad. what would the change in the exchange rate make happen to u.s. net exports and u.s. aggregate demand?
An increase in the exchange rate due to political instability abroad would lead to an increase in U.S. net exports and an increase in U.S. aggregate demand.
When there is political instability abroad, people may become uncertain about the value of their assets in foreign countries. This can cause them to sell their foreign assets and buy more U.S. assets, such as U.S. stocks and bonds. This increased demand for U.S. assets will cause an increase in the demand for U.S. dollars, which will cause the exchange rate to appreciate (increase) relative to other currencies.
As the exchange rate increases, U.S. exports become more expensive to foreign buyers, which may lead to a decrease in U.S. exports. However, at the same time, U.S. imports become relatively cheaper for U.S. buyers, which may lead to an increase in U.S. imports. Overall, the increase in demand for U.S. assets is likely to lead to an increase in U.S. net exports.
An increase in U.S. net exports will cause an increase in U.S. aggregate demand, as exports are a component of aggregate demand. Additionally, the increase in demand for U.S. assets will lead to an increase in the demand for U.S. dollars, which can cause an increase in U.S. interest rates. Higher interest rates can stimulate investment and consumption spending, further increasing U.S. exchange rateexchange rate.
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Which of the following is not one of the major approaches to thinking about business ethics?
a. conventional approach
b. rights and duties approach c. principles approach
d. ethical tests approach
The answer to the question is "ethical tests approach". The conventional approach to business ethics is based on the norms and values of society, the rights and duties approach focuses on the moral obligations of individuals and organizations, and the principles approach emphasizes universal ethical principles such as justice, fairness, and human rights.
The ethical tests approach, on the other hand, is not considered a major approach to thinking about business ethics. It involves using various ethical tests, such as the golden rule or the utilitarian test, to evaluate the morality of business decisions and actions. While this approach can be useful in certain situations, it is not as widely recognized or accepted as the other three approaches.
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the legislation that prohibited acquisition of stock of another company if this would significantly lessen competition is the question 3 options: celler-kefauver act. federal trade commission act. clayton act. wheeler-lea act.
The legislation that prohibited the acquisition of stock of another company if this would significantly lessen competition is the Celler-Kefauver Act.
The Celler-Kefauver Act is a law that amended the Clayton Act. This act added additional antitrust protection for companies by prohibiting one firm from buying the stock of another firm if the purchase would result in a "significant" decrease in competition.
The Celler-Kefauver Act was signed into law by President Harry Truman on July 14, 1950. This act made it illegal for corporations to purchase stocks or assets of other companies if the purchase would reduce competition in the market. This was done to prevent companies from gaining too much power in a market and to ensure fair competition.
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Which of the following combinations is assured to decrease the interest rate sensitivity of a bond?
A. A decrease in the time to maturity and an increase in the face value
B. Increase in both the time to maturity and the coupon rate
C. Increase in the time to maturity and a decrease in the coupon rate
D. Decrease in both the time to maturity and the coupon rate
E. Decrease in the time to maturity and an increase in the coupon rate
The combination that is assured to decrease the interest rate sensitivity of a bond is **A. A decrease in the time to maturity and an increase in the face value.**
The interest rate sensitivity of a bond is largely determined by two factors: the time to maturity and the coupon rate. Bonds with longer maturities and lower coupon rates are generally more sensitive to changes in interest rates, as they are exposed to interest rate risk for a longer period of time. Conversely, bonds with shorter maturities and higher coupon rates are less sensitive to changes in interest rates, as they are exposed to interest rate risk for a shorter period of time. Option A suggests decreasing the time to maturity and increasing the face value of a bond. Both of these changes would decrease the bond's interest rate sensitivity. A decrease in the time to maturity would mean that the bond is exposed to interest rate risk for a shorter period of time, while an increase in the face value would mean that the bond's coupon payments are spread out over a larger principal amount, resulting in a lower coupon rate. Options B and C both involve increasing either the time to maturity or the coupon rate, which would increase the bond's interest rate sensitivity. Option D suggests decreasing both the time to maturity and the coupon rate, which could result in a decrease in interest rate sensitivity, but it is not assured. Option E suggests decreasing the time to maturity and increasing the coupon rate, which would have a mixed effect on interest rate sensitivity and is not assured to decrease it.
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if society decides it wants more of one good and all resources are fully utilized, then A) it is unable to do this unless technology advances.B) additional resource supplies will have to be found.C) it has to give up some of another good and incur some opportunity costs.D) more unemployment will occur.
If society decides it wants more of one good and all resources are fully utilized, then it has to give up some of another good and incur some opportunity costs (C).
This scenario illustrates the concept of opportunity cost, which refers to the cost of forgoing the next best alternative. When all resources are fully utilized, producing more of one good requires diverting resources away from producing another good. The opportunity cost of producing more of the desired good is therefore the amount of the other good that must be sacrificed.
For example, if society wants to produce more cars, it may have to sacrifice some of its production of trucks. The opportunity cost of producing more cars is the number of trucks that must be foregone. This is because the same resources used to produce trucks are now being used to produce cars. The opportunity cost of the cars is therefore the foregone production of trucks.
In summary, if society decides it wants more of one good and all resources are fully utilized, it must give up some of another good and incur some opportunity costs. This is because resources are limited and have alternative uses, and producing more of one good necessarily requires giving up some of another.
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Service companies can close provider gap 3 by doing any of the following EXCEPT Teaching customers to perform their roles appropriately Synchronizing supply and demand Motivating intermediaries to meet company service goals Empowering employees Developing customer-defined service standards
Service companies cannot close provider gap 3 by teaching customers to perform their roles appropriately.
Provider gap 3 is the gap between service delivery and external communications to customers. It occurs when the actual service delivered to the customer does not meet the expectations that are set by the company's marketing communications.
To close this gap, service companies can take several actions such as synchronizing supply and demand, motivating intermediaries to meet company service goals, empowering employees, and developing customer-defined service standards.
Teaching customers to perform their roles appropriately does not address this gap. It is the responsibility of the service provider to ensure that the service is delivered as promised and to manage customer expectations effectively. While customers can play a role in the service delivery process, it is not their responsibility to ensure that the service meets their expectations. Instead, service companies should focus on actions that they can take to improve the delivery of the service and better align it with customer expectations.
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interest will usually begin to accrue immediately when you use a bank credit card to:
Interest will usually begin to accrue immediately when you use a bank credit card to make a purchase or cash advance.
This means that from the moment you use your credit card, interest will begin to accumulate on the outstanding balance.
The interest rate will depend on the terms and conditions of your credit card agreement, as well as your credit score and payment history.
It is important to understand the terms of your credit card agreement and the interest rate that will be applied to your balance, as high-interest rates can quickly add up and make it difficult to pay off your debt.
It is recommended to pay off your credit card balance in full each month to avoid accruing interest and falling into debt.
If you cannot pay off your balance in full, it is important to make more than the minimum payment each month to reduce the amount of interest that you will be charged.
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Upon the death of the majority stockholder in a corporation, direct control may pass to:
a. an heir's dependents.
b. an executor.
c. the founder of the firm.
d. employees as directed by an employee stock ownership plan.
Upon the death of the majority stockholder in a corporation, direct control may pass to an heir's dependent. This right is exercised through an executor responsible for settling the stocks of the deceased stockholder, The correct option is (A).
Upon death, direct control may pass to the majority stockholder's heirs or beneficiaries as designated in their estate plan. The deceased shareholder's rights will be administered by his or her executors (if there is a will) or administrators of the estate if the shareholder has died intestate. (Executors and administrators are collectively known as 'personal representatives'). These executors may temporarily have control over the shares until they are distributed to the appropriate heirs or beneficiaries. If there is no designated beneficiary or executor, the shares may be distributed according to the laws of the state where the corporation is incorporated. Therefore, the correct option is (A).
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the product life cycle and competitive advantage life cycle differ in that the product life cycle reflects the sales and profit trend for a specific product or service, whereas the competitive advantage life cycle is based on the competitive edge of the company overall and can influence the sales of multiple products or services. True or False?
True: The product life cycle and competitive advantage life cycle are two different concepts.
The product life cycle is focused on the sales and profit trends of a specific product or service over time, while the competitive advantage life cycle is concerned with the overall competitive edge of the company and how it can affect the sales and profits of multiple products or services.
The product life cycle is a more narrow view, while the competitive advantage life cycle takes into account a broader perspective of the company's competitive position in the market.
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Cognitive ability tests are very reliable and valid measures of job performance (r= 0.51). Cognitive ability tests normally assess reasoning, verbal ability. and quantitative ability. A recent survey, how ever, found that 71 percent of the 2661 employers sampled valued emotional intelligence (EI) over cognitive ability. EI assesses a person's ability to accurately perceive emotions in themselves and others; and to be aware of how their emotions shape their thinking, decisions, and coping mecha nisms; their ability to understand and analyze their emotions, and their ability to regulate their emo tions. El correlates with job performance at a much lower level, r.30 at most, and in many cases the specific measure of EI does not correlate with job performance. Still, the survey found that 59 per cent of the employers would not hire someone with high cognitive ability but low EI. 75 percent said they would promote someone with high El over someone with a lower value of EI. When asked why emotional intelligence is more important than high IQ, employers said (in order of importance) high El employees:
a. are more likely to stay calm under pressure,
b. know how to resolve conflict effectively,
c. are empathetic to their team members and react accordingly,
4. Discuss in teams or in pairs a personal experience of a hiring situation, either one in which you perceived the procedure to be unfair and/or lacking rigor, or one which you considered highly professional, state-of-the art, leaving you feeling good. Relate those experiences to the concepts discussed in this chapter (e.g., reli ability, validity, fairness, legal defensibility).
EMOTIONAL INTELLIGENCE OR COGNITIVE ABILITY?
d. lead by example, and
e. tend to make more thoughtful busi ness decisions.
In discussing the survey results, Rosemary Haefner, vice-president of human resources at CareerBuilder, the organization that carried out the survey said, "The competitive job market allows employers to look more closely at the intangible qualities that pay dividends down the road-like skilled communicators and perceptive team players. Technical competency and intelligence are important assets for every worker, but when it's down to you and another candidate for a promotion or new job, dynamic interpersonal skills will set you apart. In a recovering economy, employers want people who can effectively make decisions in stressful situations and can empathize with the needs of their colleagues and clients to deliver the best results."
Questions
Argue for using both El and cognitive ability tests in employee selection. What would each uniquely contribute to improving selection decisions?
Emotional Intelligence (EI) and cognitive ability tests can both be used to improve employee selection decisions. Cognitive ability tests assess a candidate's reasoning ability, verbal ability, and quantitative ability.
EI tests assess a candidate's ability to accurately perceive emotions in themselves and others, understand and analyze their emotions, and regulate their emotions.Both cognitive ability tests and EI tests can be used to make selection decisions.
In some cases, cognitive ability may be more important than EI, such as in positions that require a high level of technical knowledge. In other cases, EI may be more important than cognitive ability, such as in positions that require strong interpersonal skills.
In order to make effective selection decisions, it is important to consider both cognitive ability and EI. Cognitive ability tests can help to identify candidates who have the technical knowledge and skills necessary for a particular position.
EI tests can help to identify candidates who have the emotional intelligence necessary to work effectively with others and make thoughtful business decisions.
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in september, numbers incorporated sold 45,000 units of its only product for $284,000, and incurred a total cost of $265,000, of which $29,000 was fixed costs. the flexible budget for september showed total sales of $340,000. among variances of the period were: total variable cost flexible-budget variance, $8,500u; total flexible-budget variance, $71,000u; and, sales volume variance, in terms of contribution margin, $31,000u. the sales volume variance, in terms of operating income, for september was:
The sales volume variance in terms of operating income for September was $58,800.
To calculate the sales volume variance in terms of operating income, we need to first calculate the flexible budget operating income, actual operating income, and the flexible budget operating income based on the actual units sold.
Flexible budget operating income = Total sales - Total flexible budget costs
Flexible budget operating income = $340,000 - ($265,000 - $8,500) = $83,500
Actual operating income = Total sales - Actual total costs
Actual operating income = $284,000 - $265,000 = $19,000
Flexible budget operating income based on actual units sold = Actual units sold * Budgeted contribution margin per unit - Actual total fixed costs
Flexible budget operating income based on actual units sold = 45,000 * ($340,000 / 45,000 - ($265,000 - $29,000) / 45,000) - ($265,000 - $29,000) = $77,800
Sales volume variance in terms of operating income = Flexible budget operating income based on actual units sold - Actual operating income
Sales volume variance in terms of operating income = $77,800 - $19,000 = $58,800
Therefore, the sales volume variance in terms of operating income for September was $58,800.
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the area inside (within) the production possibilities frontier (ppf) contains ________ points.:
a. normative points.
b. positive points.
c. efficient points.
d. inefficient points.
e. high opportunity cost points.
The area inside (within) the production possibilities frontier (PPF) contains **inefficient points**.
The PPF is a graphical representation of the possible combinations of two goods that can be produced with the given resources and technology. The points along the PPF represent the efficient use of resources, while the points inside the PPF represent the inefficient use of resources. This is because at points inside the PPF, not all resources are being used to their full potential and/or are being used in an inefficient way, resulting in a lower level of output for both goods. These points inside the PPF are therefore inefficient, as they represent a suboptimal allocation of resources and technology. The points along the PPF are efficient, while the points outside the PPF are unattainable with the given resources and technology. Therefore, the area inside the PPF contains inefficient points.
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