Management at Work

You work as a salesperson for Spectrum Color, a chemical manufacturer, which keeps you very busy. Your customers are photographers who use Spectrum’s products to create professional images for publication. They are usually a friendly clientele. Today, however, customer Jesse Adamson is upset when he calls to inquire about his order. Jesse says he will miss his deadline if he doesn’t receive his order right away. He threatens to stop using Spectrum Color if the company does not meet his demand and fill his order immediately.

1. What is the most important message this customer is trying to convey?
a. He is an important photographer.
b. He is having financial problems.
c. He urgently needs his chemical order.

2. What can you do to listen more effectively to this customer?
a. Transfer the call to your supervisor, so the caller calms down.
b. Ask gentle, probing questions.
c. Defend the company’s reputation.

Answer:

1) c

2) b

Explanation:

Answer:

c. He urgently needs his chemical order.

Jesse is upset about one thing: his missing chemical order. Because the order is late, he may miss his deadline, which could hurt his reputation and earnings. His primary message is that he needs his chemical order right away.

b. Ask gentle, probing questions.

Customers want you to demonstrate that you genuinely care about them and the service you are providing. By asking gentle, probing questions of customers, you demonstrate concern and ensure a clear understanding of the situation, so you are better prepared to offer a solution.

Defending the company’s reputation or passing the call on to your supervisor would not help address the customer’s concerns. If you are unable to help solve the customer’s problem, you might transfer the call to your supervisor at the customer’s request.

An investment of $2,000 pays interest of 1.5% per month. What will be the value of this investment at the end of 3 years

Increased flexibility in scheduling has become an important benefit for employers to offer because of:

Kenji manages a company that collects fresh produce from farmers and distributes it to restaurants. His business is struggling, so he considers mixing some of the older or riper items into the boxes of newer produce. This will allow him to meet cost targets and keep the business going. Kenji is faced with an ethical dilemma.

a. True
b. False

Question I (30 marks)
Salma started Bag Zone in Riverside with the goal of providing good quality
handbags. Unique designs and utilizing uncommon materials for the making of the
handbags is her competitive advantage, and completed can be wholesaled
to fashion retailers or placed on consignment in local retail shops. Additionally, the
handbags can also be sold directly to consumers by displaying the prcxlucts at fashion
or craft shows or selling them online. Business has been brisk and she has established
a sizeable client base over the last five years. She thinks that it could be the time to
spend in an information system to record details about the sales, payroll process and
offer more details about the inventory
Salma believes that it will be possible to modernize some of the business process for
reducing the amount of time, which it is taking for data processing. She wants to
up four further stores throughout the next three years. Systems used should be capable
of supporting these developments
Currently, Salma finds that no details are captured by the system about the customer.
Only details about the purchased goods, the method ofpayment, member of the staff,
purchased quantity, and price & totals are captured.
It has been that levels of stock are recorded by using the stock card. It can
be seen that the details of the new inventory are entered into the cards when the new
stock and details of sold units are changed at the termination of each trading day. It
is very clear that when things become hectic, marketing off stock sheets can be
forgotten and hence they are not very exact. To know the level of the stock item, the
physical check is needed.
Required
As you have knowledge about information systems, would you provide assistance
to Salma in solving various issues like maintenance of customer details,
maintenance of marketing off stock sheets, collection of useful data for sales
forecasting and accurate calculation of wages & to electronically pay staff. You
should indicate that your suggestion would help each of the stores to improve the
organizational performance along with store's efficiency.

How are flexible exchange rates different from fixed exchange rates?

The following data pertain to an investment proposal (Ignore income taxes.):

Cost of the investment $35,000
Annual cost savings $12,000
Estimated salvage value $6,000
Life of the project 5 years
Discount rate 18%

Required:
Determine the appropriate discount factor(s) using the tables provided.

In some cases, individuals who start a business have special voting rights that help them exercise more control over the firm. They own a special class of stock called

In the long run a company that produces and sells popcorn incurs total costs of $1,050 when output is 90 canisters and $1,200 when output is 120 canisters. The popcorn company exhibits a. economies of scale because total cost is rising as output rises. b. diseconomies of scale because total cost is rising as output rises. c. economies of scale because average total cost is falling as output rises. d. diseconomies of scale because average total cost is rising as output rises.

Kansas Pizza Pantry opened its first restaurant in Lawrence, Kansas in 1985. Almost immediately after the first location opened, it expanded from Kansas Pizza Pantry to more than 250 locations in more than 30 states and 11 countries. Kansas Pizza Pantry completed an initial public offering in August 2000. Several years ago, Silver Capital completed the acquisition of Kansas Pizza Pantry and, as a result of the acquisition, the company's common stock is no longer publicly traded.
KANSAS PIZZA PANTRY, INC., AND SUBSIDIARIES
Consolidated Statements of Operations
(amounts in thousands, except for per share data)
Year 3 Year 2 Year 1
Revenues:
Restaurant sales $ 633,106 $ 652,685 $ 665,616
Royalties from licensing agreement 6,722 8,239 6,580
Domestic franchise revenues 4,200 2,934 2,757
International franchise revenues 3,153 2,178 2,121
Total revenues 647,181 666,036 677,074
Costs and expenses:
Food, beverage and paper supplies 149,732 155,181 165,526
Labor 237,383 247,850 247,276
Direct operating and occupancy 142,920 142,473 140,367
Cost of sales 530,035 545,504 553,169
General and administrative 50,831 51,041 51,642
Depreciation and amortization 37,156 40,331 40,299
Pre-opening costs 3,369 1,893 4,478
Loss on impairment of property and equipment 18,952 23,441 13,336
Store closure costs 1,758 564 1,033
Litigation, settlement and other costs 8,909 1,659 736
Total costs and expenses 651,010 664,433 664,693
Operating (loss)/income (6,279 ) 3,303 12,381
Interest expense, net (26 ) (783) (1,324)
(Loss)/income before income tax (benefit)/provision (6,305 ) 2,520 11,057
Income tax (benefit)/provision (5,239 ) (2,141) 2,395
Net (loss)/income $ (1,066 ) $ 4,661 $ 8,662
Net (loss)/income per common share:
Basic $ (0.07 ) $ 0.19 $ 0.34
Diluted $ (0.07 ) $ 0.19 $ 0.34
Weighted average shares used in calculating net (loss)/income per common share:
Basic 24,738 24,564 25,193
Diluted 24,738 24,393 25,211
KANSAS PIZZA PANTRY, INC., AND SUBSIDIARIES
Consolidated Balance Sheets
(in thousands, except for share data)
Year 3 Year 2
Assets
Current assets:
Cash and cash equivalents $ 14,465 $ 23,724
Other receivables 12,844 13,041
Inventories 6,427 6,557
Current deferred tax asset, net 8,675 7,576
Prepaid rent 306 5,957
Other prepaid expenses 2,818 2,281
Total current assets 45,535 59,136
Property and equipment, net 242,446 256,416
Noncurrent deferred tax asset, net 22,601 25,511
Goodwill 4,722 4,872
Other intangibles, net 5,087 4,964
Other assets 8,813 7,409
Total assets $ 329,204 $ 358,308
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable $ 17,675 $ 11,763
Accrued compensation and benefits 23,923 23,701
Accrued rent 21,174 20,287
Deferred rent credits 4,358 4,245
Other accrued liabilities 14,190 11,915
Gift card liability 14,877 21,140
Store closure reserve 79 351
Total current liabilities 96,276 93,402
Long-term debt --- 22,800
Other liabilities 9,986 8,728
Deferred rent credits, net of current portion 33,677 32,978
Income taxes payable, net of current portion 329 10,125
Commitments and contingencies - -
Stockholders’ equity:
Common stock—$0.01 par value, 80,050,000 shares
authorized, 27,100,000 and 26,700,000 shares issued and outstanding at end of Year 3, and Year 2, respectively 271 267
Additional paid-in capital 174,563 174,500
Retained earnings 14,102 15,508
Total stockholders’ equity 188,936 190,275
Total liabilities and stockholders’ equity $ 329,204 $ 358,308
Required:
Compute the following ratios for Year 3 using information from the company annual report that was issued before Kansas Pizza Pantry was acquired. Assume a market price per share of $1.26.(Round your answers to 2 decimal places. Enter percentage answers rounded to 2 decimal places (i.e. 0.1234 should be entered as 12.34). Negative amounts should be indicated by a minus sign.)
Ratios are: Return on equity, Net profit margin, Inventory turnover, Current ratio, Quick Ratio, Debt-to equity ratio, Price/earnings ratio.

When using the effective-interest method of bond amortization, Interest Expense ______ each payment if the bonds were issued at a discount.

Lolita’s team meets every Tuesday morning. Lolita always brings doughnuts to these meetings, and she always starts the meeting by asking who’s had a big success that week, which encourages participation. Lolita’s habitual actions were developed during the ____________________ stage of team development.

a. storming
b. preforming
c. forming
d. norming

Listed below are selected transactions completed by Ridge Company during March of the current year.
Mar. 5
10
13
15
Rendered services on account to Quinton Co., Invoice No. 92, $3,250.
Rendered services on account to Martin Inc., Invoice No. 93, $4,500.
Received $5,000 in payment of monthly rent, which was due on March 1.
Received payment from Quinton Co. for invoice of March 5.
Received payment from Martin Inc. for balance due on invoice of March 10.
Received amount due from Thomas Co. on sale made in February, $5,200.
Recorded cash from services rendered for cash during the month, $15,750.
19
20
31
a. Record the transactions (including the invoice number), using the accompanying revenue journal and cash receipts journal.
b. Total and rule the revenue and cash receipts journals.
1. For individual items and totals to be posted to the subsidiary ledger or not to be posted, select "Yes" in the Post. Ref. column or below
the totals.
2. For individual items and totals to be posted to the general ledger, select the letter "G" (as a substitute for specific account numbers)
in the Post. Ref. column or below the totals.
If an amount box does not require an entry, leave it blank.
Page: 10
ACCTS. REC. DR.
EES EARNED CR.
POST
REF.
DATE
ACCOUNT DEBITED
INVOICE NO.

Sometimes, the market research we do for product development and the message testing we do for ad campaigns yield surprising results. Which positioning statement was most surprising for NOT yielding the highest AWARENESS with our target segment

Multiple-choice help me, pls.
16) If the supply of iPads increases, then
i. the supply curve for iPads has shifted rightward.
ii. the price of iPads has decreased.
iii. there will be a movement upward along the iPad supply curve.
A) i only
B) i, ii and iii
C) i and ii
D) ii and iii
E) i and iii

30) Which of the following statements is correct?
A) Consumer surplus equals the price paid for a good.
B) The consumer surplus from a good is always larger than the total benefit from the good.
C) An increase in price decreases consumer surplus.
D) An increase in price has no effect on consumer surplus.
E) The consumer surplus from a good or service must always equal producer surplus.
Answer:
33) A firm's marginal revenue is
A) the change in total revenue that results from a one-unit increase in the quantity sold.
B) total revenue minus total cost.
C) the change in total revenue minus the change in total cost.
D) the change in total revenue that results from an increase in the demand for the good or service.
E) less than the market price for a perfectly competitive firm.
Answer:

34) Suppose a perfectly competitive firm's minimum average variable cost is $3 when it produces 50. If the price is $2 and the firm's marginal cost is $2, the firm should
A) continue to produce, but produce more than 50.
B) continue to produce 50.
C) continue to produce, but produce less than 50.
D) shut down.
E) continue to operate, but to determine the amount of production needs more information than is given.
Answer:
42) Discretionary fiscal policy is a fiscal policy action, such as
A) an interest rate cut, initiated by an act of Congress.
B) an increase in payments to the unemployed, initiated by the state of the economy.
C) a tax cut, initiated by an act of Congress.
D) a decrease in tax receipts, initiated by the state of the economy.
E) an increase in the quantity of money.
Answer:

43) The magnitude of the government expenditure multiplier is ________ the magnitude of the tax multiplier.
A) greater than
B) equal to
C) less than
D) not comparable to
E) greater than for expansionary policy and less than for contractionary policy
Answer:

44) An increase in government expenditure can ________ potential GDP and an increase in taxes can ________ potential GDP.
A) increase; increase
B) increase; never change
C) decrease; decrease
D) never change; never change
E) increase; decrease
Answer:
45) When the Fed increases the federal funds rate,
A) there is no effect on investment because investment depends on the real interest rate.
B) the real interest rate falls, and investment increases.
C) the real interest rate rises, and investment decreases.
D) the real interest rate is unaffected, but investment still decreases.
E) the real interest rate rises, and investment does not change.
Answer:

46) The Fed raises the federal funds rate. Which of the following changes occurs most rapidly?
A) Exchange rate rises.
B) Consumption expenditure decreases.
C) Aggregate demand decreases.
D) Real GDP growth decreases.
E) Inflation rate decreases.
Answer:

47) If the Fed increases the quantity of money and lowers the federal funds rate, real GDP ________ and the price level ________.
A) increases; increases
B) increases; decreases
C) decreases; increases
D) decreases; decreases
E) increases; does not change
Answer:

48) Raising the federal funds rate shifts the aggregate demand curve ________ so that real GDP ________ and the price level ________.
A) rightward; increases; rises
B) leftward; decreases; rises
C) rightward; increases; falls
D) leftward; decreases; falls
E) leftward; increases; rises
Answer:

Sharon is part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?
a. Linear
b. Centralized
✔ c. Decentralized
d. Focused
e. All of these

4. List and discuss five key ideas of the Tanpin Kanri business approach and explain how companies and organizations outside of the retail industry, specifically using universities as an industry example (higher education), could learn from this approach.

Marcela heard her manager loud and clear: Marcela needed to be more careful in her work or she wouldn’t have a job. Marcela ______________ to her manager, saying, "I will definitely make fewer errors from now on."


a. selected a channel

b. decoded a message

c. gave feedback

he balance sheet for Crutcher Corporation reported 220,000 shares outstanding, 320,000 shares authorized, and 22,000 shares in treasury stock. Compute the maximum number of new shares that Crutcher could issue.

The question is

b) why does the equilibrium quantity remain the same even after the demand and supply curves change from D1 to D2 and S1 to S2 respectively? ​

Discuss the possible ways that purchasing becomes aware of the need to evaluate and select a supplier.

Suppose a self-regulating economy is in a recessionary gap at the time the Fed enacts expansionary monetary policy. Furthermore, suppose the Fed is able to enact expansionary monetary policy in such a precise way that the economy moves from a recessionary gap into long-run equilibrium, if there are no other changes in the economy. The combination of expansionary monetary policy and a self-regulating economy will cause: __________

a. Real GDP to rise to a level above Natural Real GDP
b. Real GDP to rise to a level below Natural Real GDP
c. Real GDP to rise to a level dqual to Natural Real GDP.
d. a recessionary gap to turn into an inflationary gap.

Who else is affected when an organization acts unethically? Who is affected when an employee acts unethically? List at least three groups and explain how each group is affected by unethical actions by a employer and an employee.

Based on your knowledge of pricing concepts, why does Warby Parker stress that the price tag for frames starts at $95

refer to the makeup of a firms capitalization

Exercise 11-7 (Static) Depreciation methods; partial periods [LO11-2] On March 31, 2021, Susquehanna Insurance purchased an office building for $12,000,000. Based on their relative fair values, one-third of the purchase price was allocated to the land and two-thirds to the building. Furniture and fixtures were purchased separately from office equipment on the same date for $1,200,000 and $700,000, respectively. The company uses the straight-line method to depreciate its buildings and the double-declining-balance method to depreciate all other depreciable assets. The estimated useful lives and residual values of these assets are as follows: Service Life Residual Value Building 30 10% of cost Furniture and fixtures 10 10% of cost Office equipment 5 $30,000 Required: Calculate depreciation for 2021 and 2022.

Which of the following is the best advice for written communication that is highly important?

a. Use jargon
✔ b. Get a second opinion
c. Use pretentious language
d. Use technology channels to distribute the message
e. Keep it long

Select the BEST answer choice.

Read the following scenario and identify the way in which the government is demonstrating economic involvement. Sam's Super Healthy Candy is going out of business after the government severely fined the company for failing to inform consumers about the added sugar in the company's products.

Group of answer choices

Maintains competition

Produces goods and services

Provides welfare services

Manages regulatory programs

“Marketing is Significant for Both Profit and Non-Profit Organizations”Do you agree with this statement? Explain​

Why are professional associations interested in keeping professional standards high?
A few dishonest professionals can hurt the entire profession.
B. They can charge more for higher standards.
C. Professional associations get paid based on customer reviews.
D. Professional associations are forced by law to keep standards high.

Kelia, the owner of a Lebanese factory that produces electrical converters, recently learned that the EU will begin taxing all electrical components imported into EU member nations. In this example, a tariff is being implemented to protect European electrical component manufacturers. Group startsTrue or FalseTrue, unselectedFalse, unselected