Which of the following acts by a CPA would not necessarily be considered an act discreditable to the profession under the AICPA Code of Professional Conduct?
A. Prohibiting a client's new CPA firm from reviewing the audit working papers after the client has requested the CPA to do so.
B. Engaging in discriminatory employment practices.
C. Robbing a convenience store.
D. Knowingly signing a false tax return.

Answers

Answer 1

Under the AICPA Code of Professional Conduct, the following behaviors by a CPA would not necessarily be regarded as activities that reflect poorly on the profession.

Briefing:-

preventing a client from requesting the new CPA firm to study the audit working papers after the client has already done so.

Which of the following behaviors would not be regarded as damaging to the field?

Answer and justification (a) A significant number of moving traffic offenses would probably NOT be regarded as a "act discreditable to the profession." Traffic infractions won't harm the accountant's reputation for conducting professional business.

What conduct is improper for a CPA?

Insider trading, bigotry, and sexual harassment are all prohibited behaviors that reflect poorly on the industry.

Which of the following actions when auditing an SEC customer is not regarded as being dishonorable to the profession?

carrying out audits and other SEC-prohibited services.

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Related Questions

what are the two dynamic characteristics of agricultural markets that explain why agriculture has been a declining industry? multiple select question. over time, the supply of farm products has increased rapidly because of technological advance. demand for farm products has increased rapidly because it is elastic with respect to income. demand for farm products has increased slowly because it is elastic with respect to income. over time, the demand for farm products has increased rapidly because of technological advance. demand for farm products has increased slowly because it is inelastic with respect to income.

Answers

The two dynamic characteristics of agricultural markets are-

1) supply of farm products has increased rapidly.2)demand for farm products increased slowly.

Agriculture is the artwork and technology of cultivating the soil, growing vegetation and elevating farm animals. It consists of the practise of plant and animal products for humans to apply and their distribution to markets. Agriculture is India's essential source of income. It debts for a quarter of the usa's gross home product (GDP). It ensures the us of a's meals security and produces a selection of industrial uncooked materials. As a end result, agricultural improvement is a have to for our united states's prosperity.

Agriculture or farming is the exercise of cultivating plant life and farm animals. Agriculture turned into the key improvement within the upward thrust of sedentary human civilization, whereby farming of domesticated species created meals surpluses that enabled human beings to stay in towns. The records of agriculture commenced lots of years in the past.

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Question: Considerations for choosing an appropriate quality assurance surveillance method for a service contract include:Answer: Risk, Cost and Urgency (Incorrect)************************Please provide small explanation to your answer *****************************

Answers

Considerations for choosing an appropriate quality assurance surveillance method for a service contract include: Risk, complexity and timeline.

What is meant by quality assurance surveillance?

Government employees evaluate contractor performance using the Quality Assurance Surveillance Plan (QASP). A technique of inspection included in the QASP is connected to each performance target by using the requirements road map. What will be examined, how it will be done, and who will perform it are all specified in the QASP. Following that, contractor performance will be documented using the findings of those inspections.

The QASP has to be a "living" document that is updated as performance calls for it. It is also crucial to understand that it is the contractor's job, not the government's, to make sure that the contract's requirements are followed throughout performance. Additionally, depending on how confident a client is in the contractor, the performance review process and scope may alter over time.

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Economies of scale imply that within some range, a firm can increase the size of its operation and
a. Fixed costs will decrease
b. Average total costs will increase
c. Average total cost will decrease
d. Total costs will decrease

Answers

Economies of scale imply that within some range one can increase the size of operation and average total cost will decrease.

Economies of scale are cost advantages that businesses enjoy as a result of efficient production. In order to attain economies of scale, businesses must increase production while reducing expenses. Costs are distributed among a greater variety of commodities, which is why this occurs. Both fixed and variable costs are possible.

Both internal and external economies of scale are possible. Forces within a single firm are what lead to internal economies, while external factors have an impact on the entire sector.

Economies of scale are a crucial concept for any company, regardless of industry, and they stand for the cost savings and competitive advantages larger companies have over smaller ones.

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tina offered to serve as the organizer for the sustainability committee's organizational meetings. she decided to have anyone who was interested join her for an open forum, where they could help define the group's mission, identify problems, and brainstorm some actions that they could take to help the campus go green. what leadership style was tina using?

Answers

Tina offered to serve as the organizer for the sustainability committee's organizational meetings The leadership style tina uses is participative.

“The movement of leading a collection of human beings or an employer.” it truly is how the Oxford Dictionary defines leadership. In easy words, management is about taking risks and tough the status quo. Leaders motivate others to attain something new and better.

They are critical skills to have due to the fact a good chief is capable of deliver out excellent capabilities in his/her crew contributors and inspiring them to work together in reaching a shared aim. a terrific leader is likewise prepared and continues the group on the course and is centered to avoid delays.

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An increase in aggregate demand results in a(n) _____ in the _____.

a. recession, long run

b. expansion, long run

c. expansion, short run

d. recession, short run

Answers

Option C is correct. An increase in aggregate demand results in a(n) expansion in the short run.

The costs of labor and products are the principal driver of organic market in the economy. However, the converse is likewise evident: changes in organic market influence the cost of labor and products. The link between aggregate demand and general price levels is not necessarily clear or direct. Notwithstanding, in the most broad sense (and under ceteris paribus conditions), an expansion in total interest relates with an expansion in the cost level.

Aggregate demand increments when the parts of aggregate demand including consumption spending, venture spending, government endlessly spending on sends out less imports-rise.

Aggregate demand is a economic measurement of the all out amount of completed labor and products that are requested in an economy. This estimation is communicated as the aggregate sum of cash traded for those labor and products at a particular value level and moment.

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andrew carnegie felt no responsibility to workers and wanted to get rid of the unions in his facilities. yet, workers felt an ownership toward their jobs. what impact did these opposing views have on society?

Answers

The impact led to:  It created hostility in the society.

What was the major issue?

In order to have more control over the working environment and boost revenues, Carnegie wants to do away with the union. The steel mill needs to be reorganised, says Carnegie. Unskilled personnel would divide up complex activities that were formerly completed by skilled workers.Daily 12-hour shifts throughout the week. The Fourth of July was the only holiday that Carnegie gave his employees; the rest of the year, they toiled away like draught animals.It led to huge protest and issues in the workers.

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the common stock of jacey home store sells for $38.42 per share. the stock is expected to pay an annual dividend of $1.80 next year and increase that amount by 4 percent annually thereafter. what is the market rate of return on this stock?

Answers

Option-D "8.69%" is correct.

Calculate the rate of return on the stock using the following formula:

Rate of return Dividend year-1 Current stock price + Growth rate

$1.80 = +0.04

$38.42

= 0.0469+0.04

= 0.0869 or 8.69%

Therefore, the market rate of return on the stock is 8.69%.

In finance, stock (also capital stock) includes all of the shares by way of which possession of a organisation or organisation is split.[1] (specifically in American English, the phrase "stocks" is likewise used to consult stocks.)[1][2] A unmarried share of the inventory approach fractional possession of the business enterprise in proportion to the full range of stocks. This typically entitles the shareholder (stockholder) to that fraction of the company's income, proceeds from liquidation of assets (after discharge of all senior claims such as secured and unsecured debt),[3] or vote casting energy, frequently dividing these up in share to the quantity of cash every stockholder has invested.

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accel techs, an information technology firm, recently invested $50 million to construct a data center to keep all its data secure. in this scenario, the cost incurred by accel techs is a(n) .

Answers

A data center to keep all its data secure. in this scenario, the cost incurred by accel techs is storage cost Snippets.

What is the cost?

A cost is the amount of money that has been spent to produce something or provide a service and is thus no longer accessible for use. In business, the cost could be one of acquisition, in which case the money spent to obtain it is recognized as cost. In this situation, money is the input that is used to purchase the item.

The expense incurred as a result of holding merchandise is known as storage expenses. The expenses for the storage of the items could be direct or indirect. The costs associated with storage could include those for warehouse staff, depreciation, software, electricity, and space.

Therefore, The cost incurred by accel techs is the storage cost of Snippets.

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an expansionary monetary policy in the united states should part 2 a. cause the dollar to appreciate. b. decrease net exports. c. decrease the dollar price of imports. d. decrease the foreign currency price of u.s. exports.

Answers

The right answer is A. The dollar should rise in value if the US adopts an expansionary monetary policy.

What is an example of monetary policy?

Monetary policy refers to the steps taken by a country's central bank to control the monetary policy in order to ensure economic stability. For instance, policymakers use instruments like debt levels, reserves, bonds, etc. to control the money flow in order to boost GDP, employment, and price stability.

What makes monetary policy so crucial?

Interest rates as in economy are affected by monetary policy, including interest rates on term deposits, corporate loans, and mortgages. Interest rate fluctuations have an impact on how people invest their money or spend their money, which has an impact on inflation, economic growth, and employment.

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it is difficult, but not impossible, to integrate marketing communications across all platforms, including social media.

Answers

It is difficult, but not impossible, to integrate marketing communications across all platforms, including social media.---- True .

Integrating marketing communications across all platforms, including social media, is difficult, but not impossible. Each element of an integrated marketing communications (IMC) strategy should have a clearly defined purpose and support, and should reinforce the message delivered by all other elements.

How important is integrated marketing communication across all media?

An integrated marketing communications strategy makes this consistent delivery possible. Without this communication, your audience will have an inconsistent brand experience and be less likely to translate your intended message.

How are your marketing communications integrated?

Integrated marketing communications (IMC) is the process of unifying your brand's message and making it consistent across all the media your brand uses to reach your target audience. It's a strategic approach that guides the communications and tactics used across all marketing channels.

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martinez corporation reported net sales of $772,000, net income of $135,000, and total assets of $7,704,279. the profit margin is:

Answers

The profit margin is Net income/Net Sales × 100=135000/772000*100=17.48%.

Profit margin

Profit margins are one of the most basic and extensively utilized financial measurements in business. On an income statement, a company's profit is measured at three levels, beginning with the most basic—gross profit—and progressing to the most comprehensive: net profit. Operating profit exists between these two. Profit margins for all three are computed by dividing profit by revenue and multiplying by 100.

Profit margin expresses a firm's or commercial activity's relative profitability by accounting for the expenses of producing and selling items.

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Which of the following method is used for calculating GDP in India? A. Value-added method B. Income Method C.Prime Cost Method D. Expenditure Method

Answers

The gross domestic product can be calculated using the (D) expenditure method, which combines net exports, government spending, investment, consumption, and investment (GDP).

What is the expenditure method?

The expenditure approach, which combines net exports, government spending, investment, consumption, and investment, is a way to calculate gross domestic product (GDP).

It is the approach used to estimate GDP most frequently.

The national revenue shown using the spending method is as follows: C (consumer consumption), G (government spending), I (investment charges), and NX are all components of national income (net exports).

Using the expenditure method, the gross domestic product (GDP) of an economy is calculated by adding up all the final goods and services that were bought within a specified time period.

This includes all consumer spending, government spending, corporate investment spending, and net exports.

Therefore, the gross domestic product can be calculated using the (D) expenditure method, which combines net exports, government spending, investment, consumption, and investment (GDP).

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providence health care is obligated to make a payment of $310,000.00 in exactly 3 years. in order to provide for this obligation, their financial officer decided to purchase a combination of one-year zero-coupon bonds and four-year zero-coupon bonds. each of these is sold to yield an annual effective yield of 5.6%. what is the price of the one-year bond to be purchased so that the present value and duration conditions of redington immunization are satisfied?

Answers

providence health care is obligated to make a payment of $310,000.00 in exactly 3 years. in order to provide for this obligation, their financial officer decided to purchase a combination of one-year zero-coupon bonds and four-year zero-coupon bonds. each of these is sold to yield an annual effective yield of 5.6%. what is the price of the one-year bond to be purchased so that the present value and duration conditions of redington immunization are satisfied?

Providence Health Care is to pay $310,000 in just three years. Their finance officer opted to buy a combination of one-year zero-coupon bonds and four-year zero-coupon bonds in order to cover this commitment.

Bond vaccination is a term used to describe an investing approach that reduces interest rate health care risk. In this technique, investors purchase bonds with two different durations, weighing the bonds' weighted durations such that it equals the length of the bond they are presently holding. Please fill out the following form or speak with your Providence Mutual agent. You will get in touch with a Providence Mutual Claims Representative who will help you with the claims procedure.

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why is business-to-consumer e-commerce convenient? a. shoppers can purchase online any time they want. b. bricks-and-mortar stores remain open longer. c. it's easier for customers to drive to the store's location. d. consumers can schedule a call to ship products.

Answers

Business-to-consumer e-commerce convenient is option (A), shoppers can purchase online any time they want.

Business-to-consumer or Direct to consumer is the business model of selling products directly to customers and thereby bypassing any third-party retailers, wholesalers, any other middlemen.

The benefit of business-to-consumer in the e-commerce models, choose from wide range of goods and services, enjoy simplicity and comfort, through B2C save money and time.

In the e-commerce convenient for buying goods or services without creating physical limitations. It requires just a few clicks from the comfort of your home to gain the merchandise.

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which of the following describes the appropriate treatment of appropriations revenue by a public college or university? select one: a. nonexchange transaction; nonoperating revenue b. exchange transaction; nonoperating revenue c. nonexchange transaction; operating revenue d. exchange transaction; operating revenue

Answers

A. Nonexchange transaction; Nonoperating revenue, Fees and charges, along with payments and reimbursements, make up appropriate revenues (including Federal funds).

What does the accounting term "appropriation" mean?

Appropriation is the process of putting money aside for a particular use. For the government, it refers to an account that displays the funds a government agency has been credited with. In accounting, it relates to a description of how a company's profits are divided up.

What distinguishes a fund from an appropriation?

Taxes, the selling of public services, fees, and other sources of income can all contribute money to a fund. Like cash in a bank account, once it is invested into a financing, it remains there until it is spent. In contrast hand, appropriation is the formal approval to use funds.

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_____ will make you rich - if you let it.
Group of answer choices
Tracking

Budgeting

Compound Interest

Simple Interest

Answers

Answer:

Compound Interest

Explanation:

Compound interest is the interest that accumulates on the initial amount invested, as well as on the accumulated interest from previous periods. This means that the longer you invest your money and let compound interest work for you, the more money you will make.

which model of policymaking suggests that the natural forces of supply and demand are allowed to work in the marketplace and that the government plays only a limited role in shaping those forces?

Answers

According to the free market capitalism theory of governing, the government should only have a minimal influence over the market's natural forces of supply and demand.

What Exactly Is Free Market Capitalism? As long as private persons own the production inputs, any economy is capitalist. A free market economy is one that is entirely based on capitalism, in which the marketplace, labor, and production are governed by the law of supply and demand rather than by a centralized authority.

Is free market capitalism good?Free market advocates assert that the following benefits come with the system: In theory, it promotes political and civic freedom because everyone has the freedom to decide what they create or consume.It promotes economic expansion and transparency. Market competition is ensured.The free market system generates products and services more effectively than any alternative when it is operating properly. In general, it ensures that people's compensation are proportional with the value they add to society through their labor and creates powerful incentives for innovation.

According to the free market capitalism theory of governing, the government should only have a minimal influence over the market's natural forces of supply and demand.

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Civil servants were given legal protection against being fired without a show of cause in order to O conform to the Supreme Court's decision in Immigration and Naturalization Service v. Chadha. force the bureaucracy to respond more to political pressures from parties, interest groups, and elected officials. O safeguard the bureaucracy from political interference while upgrading performance. O enhance the public's trust in bureaucracy,

Answers

B) Improve performance while protecting the bureaucracy from political interference.

Before 1883, how were appointments made by the government handled?

As part of a spoils system, appointments were made to political supporters. This is precisely the issue that was intended to be resolved by this law. After it was passed, it made sure that the federal bureaucracy would only hire people with merit.

What drives the power of public bureaucracies?

Because they are instruments of state power, public bureaucracies have power. Because they can choose how to use those instruments of power, individual bureaucrats have power. As a result, bureaucracy can be described as an information-poor system of cascading decisions.

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Full Question = Civil servants were given legal protection against being fired without a show of cause in order to

A. conform to the Supreme Court's decision in Immigration and Naturalization Service v. Chadha. force the bureaucracy to respond more to political pressures from parties, interest groups, and elected officials.

B. safeguard the bureaucracy from political interference while upgrading performance.

C. enhance the public's trust in bureaucracy,

a(n) has customer demand for the shares determining the number of shares outstanding. a.general partnership b.limited partnership c.open-end d.reit e.closed-end mutual fund

Answers

The correct answer is c. open-end.

How many shares of a company's stock should be in circulation?

Many experts advise starting with 10,000 shares, but businesses can allow as few as one. Owners can apply for more approved stocks at a later date, even if 10,000 would seem prudent. Business owners should often pick a number that includes both the stocks that will be issued and those that will be reserved.

How can you tell whether a fund is closed ended or open ended?

An investment business will offer a predetermined number of shares of a closed-end fund through an IPO. Open-end funds are provided by a fund business that sells shares to investors directly, which is what most people think of when they hear the term "mutual funds."

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true or false: cost of goods sold must be adjusted to a cash number because the cost of merchandise sold may be more or less than the amount of cash paid to suppliers during the period.

Answers

It is true that cost of goods sold must be adjusted to a cash number because the cost of merchandise sold may be more or less than the amount of cash paid to suppliers during the period.

The directly attributable of producing its products that a business sells are referred to as its cost of goods sold (COGS). The price of the labor and materials directly employed to make the good are included in this sum. It doesn't include indirect expenditures such as those connected with the sales staff and distribution.

As a company's net income is calculated by subtracting Cost of goods sold from its revenues, Cost of goods sold is a crucial financial statement statistic. The gross profit is an indicator of profitability that assesses how effectively a business manages its workers and resources during the production process. COGS is accounted for as a commercial expense in the income statement because it is a cost of doing business.

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peachtree company borrows $27,000 from the local bank at 9% interest. the term of the note is 5 years, and the annual payments remain constant at $6,941. determine the decrease in notes payable that peachtree company should record in the first year.

Answers

The party who borrows money in a note payable is known as the. Both the maker and the issuer.

The time period "the" refers to the person who borrows cash in a be aware payable. the creator in addition to the provider. the person who problems or creates the be aware is the one who borrows cash. On September 1, 2013, Warren enterprise took out a $20,000 mortgage from the countrywide financial institution. Warren agreed to pay yearly hobby at a rate of 6%.

If the marketplace and settlement interest rates are same, a bond will promote at par value. If the contract charge is much less than the market price, the bond will sell at an quantity less than face (that is called a discount).

hobby bills growth interest sales. hobby bills lessen profits tax cost.

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you currently have $5,500. first united bank will pay you an annual interest rate of 9, while second national bank will pay you an annual interest rate of 10.1. how many fewer years must you wait for your account value to grow to $14,800 at second national bank?

Answers

Time that is needed to pass before your account value at Second National Bank increases to $14,800 is 1.2 years

According to the given information

We use the formula:    

A = P(1+r/100)^n

where    

A = future value

P = present value    

r = rate of interest

n = time period.

First United Bank

14800 = 5500*(1.09)^n

(14800/5500) = (1.09)^n

Taking log on both sides;

log (14800/5500) = n*log 1.09

n = log (14800/5500)/log 1.09

= 11.49 years(Approx)

Second National Bank:

14800 = 5500*(1.101)^n

(14800/5500) = (1.101)^n

Taking log on both sides;

log (14800/5500)=n*log 1.101

n = log (14800/5500)/log 1.101

= 10.29  years (Approx)

Hence

Fewer years to wait

= 11.49-10.29

= 1.2 years (Approx)

Time that is needed to pass before your account value at Second National Bank increases to $14,800 is 1.2 years

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All of the following are needed for the calculation of straight-line depreciation except:

a. cost

b. residual value

c. estimated life

d. units produced

Answers

Units produced is not needed for the calculation of straight-line depreciation.

With straight-line depreciation, an organisation may spread the cost of a fixed asset over the time it will be used to generate value. Correct depreciation has an impact on a company's income statement, balance sheet, profitability, and net assets. Straight line depreciation is calculated by multiplying the asset's cost by its estimated salvage value divided by the asset's anticipated useful life. Where: The cost of the asset, including any associated capital expenditures, is the asset's initial purchase price or construction cost.

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Unfunded mandates are unpopular among those who want to
O increase the scope of federal regulations.
O exercise a strong principle of preemption.
O give states and localities the ability to set their own priorities.
O eliminate the principle of home rule.

Answers

Those who favor granting states and municipalities the freedom to determine their own priorities dislike unfunded mandates.

What does the term "unfunded" mean?

Not financed; not given a fund or money. The total of the inventory vulnerability amount and all outstanding payments for unpaid acquisitions of secured obligations at the moment constitutes the unfunded amount. It was computed by subtracting from the local adjusted commitment amount.

Unfunded capital is what?

Unfunded Capital Commitment indicates the portion of a Member's Documentation Pertaining that has not yet been drawn down according with one or much more Contribution Notifications, as such amount may be amended subject to this Agreement. Unfunded schemes do not have any upfront contributions and do not have an investment fund established.

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Which of the following is the best measure for comparing the standard of living across countries? A.productivity
B.gross national product
C.real gross national product
D.real gross national product per person

Answers

(D) Real gross national product per person is the most reliable metric to use for comparing living standards between countries.

What is the real gross national product per person?

Real GDP per capita is a calculation of a nation's total economic output divided by its population and adjusted for inflation.

It is employed to evaluate changes in and between nations' living standards.

The following three concepts make up this economic indicator.

The most accurate way to compare living standards across nations is to use real gross national product per person.

GDP per capita is calculated by dividing the total gross value contributed by all producers who are residents of the economy by the mid-year population, plus any product taxes (fewer subsidies) that are not taken into account when valuing output.

Therefore, (D) real gross national product per person is the most reliable metric to use for comparing living standards between countries.

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according to the signaling theory of education, better-educated workers a. are in scarce supply in less-developed countries. b. can only find low-skilled jobs due to technology. c. are likely to be high-ability workers. d. improve their marginal productivity through education.

Answers

According to the signaling theory of education, better-educated workers are likely to be high-ability workers.

What does Signaling theory of Education suggest?

The signaling theory of education suggests that education can improve earnings (wages) merely because education levels are an indication of a worker's capability. It implies that productivity of a worker is unrelated to education, but education serves as a certification for the worker's ability.

In brief, the signaling theory asserts that businesses don't really pay higher wages for graduates because they believe graduates have good knowledge and abilities. Rather, academic completion provides employers with trustworthy and dependable information about a worker's basic attitudes and skills. As stated by the economist , Kenneth Arrow (1973), higher education has little effect on greater economic performance; it improves neither intelligence nor socialization. Instead, higher education works as a screening instrument, for selecting individuals of varying capacities.

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the unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

Answers

A network of rumors and gossip known as "employee language" makes up the informal organization's unofficial communication system, or grapevine.

What do you mean by grapevine in an organization?

A casual method of corporate communication is grapevine. Even if there are formal channels in an organization, when a person interacts with others within, informal channels often develop as well. At lower organizational levels, it is more prevalent. Generally, a grapevine grows for a variety of reasons.

Direct and informal contact occurs across the grapevine. In essence, it refers to gathering knowledge through sources other than the official one. Other names for grapevine communication include "games of telephone," "he said/she said" scenarios, gossip, and rumors.

the four ways grapevine communication can occur. Grapevine communication comes in four varieties, according to Prof. Keith Davis' division, the foremost expert on the subject: single strand chain, gossip chain, probability chain, and cluster chain.

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due to the seasonality of resorts, one of the many challenges faced by managers is:

Answers

Due to the seasonality of resorts, one of the many challenges faced by managers is: attracting, training and retaining competent staff.

The primary challenges of change managers in the hotel sector is franchising. Because it enables managers to grow enterprises more quickly using other people's money rather than our own funds, it has a significant influence on us today. challenges  bring in Talent for Manufacturing. Candidates who are capable of training the necessary responsibilities should be encouraged to apply, as this will increase employee challenges and retention. Create a training pipeline. Get ready for a changing labor market. management contracts and franchising in company challenges.

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9 What is NOT true about Zenefits? a) Its example illustrates some of the problems that start-ups face when growth is too rapid. b) The exponential growth of its employees in such a short time wound up presenting major operational issues c) While it started working solely with small business, the company only started seeing significant profit when it made the decision to sell to much larger businesses. d) Many of the issues that it experienced were through lack of training and improper licensing of employees, especially salespeople and agents.

Answers

The correct A. Illustrates some of the problems that start-ups face when growth is too rapid, American business Zenefits provides cloud-based software as a service. 

Zenefits was a firm that embodied everything Silicon Valley loved. Its originator was a visionary. It took on a staid sector that was ready for change. It had a consistent income source from the outset because to the recurrent commissions. And Zenefits was the pioneer in the field of health insurance software, serving as the Lyft to its rivals' Uber. Some of Zenefits' staff members who lacked the necessary licences operated as benefits counsellors rather than salespeople. To Sacks, they reported up the food chain. Sacks claims that until everything else came to light, he was unaware of their licence issues.

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if you are responding favorably to your customer's claim, the best opening is an apology. a. true b. false

Answers

false An apology is the best way to begin a conversation if you are responding positively to your customer's claim.

What should the opening of an adjustment message contain?

"A positive statement expressing sympathy and understanding ought to be included at the beginning of an adjustment letter. The reader should be informed of the current situation near the beginning, and either positive or negative news should be followed by an explanation.

What is the most effective way to conclude a negative message?

Goodwill/Respectful Ending In either the indirect or direct approach, the conclusion ought to include a goodwill or respectful end that will show that the person who received the bad news has good feelings for them.

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