Answers
The metric that would be needed to improve in the customer service metrics would be C. Escalations.
What is Customer Service?This refers to the means of complaint that users of a product or service can reach out to and get a resolution of conflict with regards to the product or service.
Hence, we can see that based on the given diagram, it is clear that from the monthly goals, escalation is the lowest as it stands at 9%, therefore, it needs to be improved.
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Related Questions
What is product positioning?
A. The set of plans for product, price, place, and promotion that the
marketer will use
B. The process of dividing up a total market into groups (segments)
with similar needs and buying behaviors
OC. The use of names and symbols to identify the company's products
D. A definition of how the company intends for customers to view its
product relative to the competition
SURMIT
Answers
Answer:
A
Explanation:
Product positioning allows a business to filter its customers, offerings, marketing strategies and perspectives. Creating a distinguishable position for a product allows the business to identify the shape the brand should take
ALBERTO: Tami, I’ve got a problem. Can we talk for a minute?
TAMI: Sure, Alberto, what’s up?
ALBERTO: Last week my sous-chef, Ricky, bought tomatoes that just weren’t ripe. It made me really angry. We’ll never keep our Michelin star unless we maintain the quality of our produce!
TAMI: Wow, Alberto, that sounds like a real problem. So you’re saying that Ricky bought tomatoes you couldn’t serve?
ALBERTO: Yes! And it’s not the first time...
TAMI: I’ll do something about this right away.
What component of reflective listening is missing from this conversation?
Affirming contact
Clarifying the implicit
Paraphrasing the expressed
Answers
The component of reflective listening that is absent from this conversation is clarifying the implicit.
Affirming contact:
Instead of necessarily signaling agreement, the purpose of affirming contact is to express attentiveness and assurance.
So "Wow" and "Yes!" in the conversation expresses attentivness and make Affirming contact.
Paraphrasing the expressed:
It clarifies to the speaker both what was heard and what the listener's thoughts and feelings were. occasionally use a follow-up question
Hence When TAMI said, "So you're saying that Ricky bought tomatoes you couldn't serve?" she was paraphrasing what was said. when he responded to ALBERTO's remarks.
Clarifying the implicit:
Any implicit messages, such as thoughts and feelings that are not fully or explicitly expressed along with their outwardly expressed message, are clarified.
Hence The conversation lacks Clarifying the implicit.
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Hakeem wants to diversify his investment portfolio. He wants an asset with
high liquidity, but his research suggests that buying land would help him meet
his diversification goals. Which type of investment is the best option for
Hakeem?
A. A real estate investment trust
B. A dividend stock
C. A Treasury bond
D. Commercial real estate
Answers
Answer:
D
Explanation:if he would invest in commercial real estate it would be commercial so he could do anything with it
The foreign exchange department of Bank of America has a bid quote on Canadian dollars (C$) of C$1.1448/$. If the bank typically tries to make a bid-ask spread of 0.5 percent on these foreign exchange transactions, what will the ask rate have to be? (Round answer to 2 decimal places, e.g. 52.75.)
Answers
Based on the bid quote on the Canadian dollar, and the bid-ask spread, the ask rate will be $1.15.
What will be the ask rate?This can be found as:
= Bid rate + (1 x bid-ask spread)
Solving gives:
= 1.1448 x ( 1 + 0.5%)
= 1.1448 x 1.005
= $1.150524
= $1.15
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If you have contacted a seller to report a problem with a product and you were ignored, what should you do next?
Answers
Which is the result of entering a debit in an expense account?
Answers
Explanation:
when a payment is made the entries recorded are debit prepaid expenses
15) You are
encouraged to manage
your debt by:
A) Only
going into
debt for
things you
really need
and have
planned for.
B) Making
regular,
agreed-
upon debt
repayments.
C) Getting
one big
bank loan to
pay all your
outstanding
debt.
Answers
Answer:
Only going to dept for things you really need and have planned for
What is Globalization?
a.
None of the above
b.
The process of social, political, economic, cultural, and technological integration among countries around the world.
c.
When we all do the same thing
d.
The process of someone trying to take over the world
Answers
b. The process of social, political, economic, cultural, and technological integration among countries around the world.
Answer:
B. The process of social, political, economic, cultural, and technological integration among countries around the world.
Explanation:
Globalization essentially involves many people from around the world, of various social groups and culture types, engaging with each other (globally).
Determine which business uses a periodic inventory method.
A. Home improvement store
B. A toy store
C. A supermarket
D. Luxury car dealership
Answers
A television campaign is conducted during the football season to promote a well-known brand X shaving cream. For each of several weeks, a survey is made, and it is found that each week, 60% of those using brand X continue to use it and 40% switch to another brand. It is also found that of those not using brand X, 40% switch to brand X while the other 60% continue using another brand. a) Draw a transition diagram. b) Write the transition matrix. c) If 10% of the people are using brand X at the start of the advertising campaign, what percentage will be using it 1 week later?
Answers
The transition diagram is given in the attached image. See the definition of a transition diagram below.
What is a transition diagram?
A specific type of flowchart used for language analysis is called a transition diagram.
The boxes of the flowchart are represented as circles and are referred to as states in the transition diagram.
What is the Transition Matrix?
The transition matrix is given as follows:
[tex]\left[\begin{array}{cc}0.6&0.4\\0.4&0.6\end{array}\right][/tex]
If 10% of the people are using brand X at the start of the advertising campaign, what percentage will be using it 1 week later?If 10% of the people are using Brand X, then 90% are not using brand x. thus the initial state matrix is:
S₀ = [ 0.1, 0.9]. Thus one week later, the state matrix is:
S₁ = S₀P = [0.1, 0.9] * [tex]\left[\begin{array}{cc}0.6&0.4\\0.4&0.6\end{array}\right][/tex]
c11 = 0.1 x 0.6 + 0.9 x 0.6 = 0.6
c12 = 0.1 x 0.4 + 0.9 x 0.4 = 0.4
Hence
S₁ = [0.6, 0.4]
This means that the percentage that will be using it 1 week later is:
0.38 = 38%
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QUESTION 5 4 points Save A Prepare journal entries to record the following business transaction and related adjusting entry. A. January 12, purchased supplies for cash, to be used all year, $3,850 B. December 31, physical count of remaining supplies, $800 For the toolbar, press ALT+F10 (PC) or ALT+EN÷E10. (Mac)
Answers
Following are the required Journal entries which have to be passed:
Date Account Titles Debit Credit
12-Jan Supplies $3,850
To Cash $3,850
Narration: (Being supplies purchased for cash)
31-Dec Supplies Expense $3,050
To Supplies $3,050
Narration: (Being adjusting entry passed for supplies used ($3,850-$800)
What are adjusting Entries?Adjusting entries are a group of journal entries made after the accounting period to update and accurately reflect the balances of all the accounts. Applying the accrual foundation of accounting just through adjusting entries.
Thus, the following mentioned above journals are required to be passed along with that adjusting entry. please find the attachment of the required journal entry.
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What's the definition of user retention and why it is important?
What drives user retention?
Answers
Answer:
User retention, sometimes referred to as "cohort retention," is a crucial indicator of the development of SaaS and digital goods. The proportion of first-time users that return in future time periods is determined by looking at those users during a given time period (usually one month or one week).
Patrick and Kathy bought a home for $250,000 three years ago and sold it this year for $225,000. What is the deduction they can take for the loss on the sale?
$0
$2,500
20% of $25,000
60% of $25,000
Answers
The amount they can take as deduction for the loss on the sale of their home is; $0.
How much can they take as deduction for the loss on the sale?It follows that deductions can only be taken on losses incurred on the sale of property used for business or investment purposes.
Hence, since the item sold is their personal home, it follows that they cannot take any deduction on the loss on the sale.
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Using another product , for example , bread or clay pots , explain , with simple illustrations , how division of labour or specialisation could be used to make the product .
Answers
Answer:
the labour forces can be divided like
resource gathers
finance department
marketing department
hygiene development department
Calculate the future value of $7,000 in four years at an interest rate of 8% per year.
Answers
The Future value is $9523.42. Future value is the amount of money that, when invested now at an interest rate, will eventually grow to be.
What is the Future Value of Money?Future value is the amount of money that, when invested now at an interest rate, will eventually grow to be.
Calculation of Future value
Present Value = $7,000 interest rate = 8% Time = 4 years
FV = Future Value PV = Present Value
FV=PV(1+i)ⁿ
FV= 7,000(1+0.8)⁴= $9,523.42
Thus, the Future Value of $7,000 for four years is $9523.42.
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Drag the tiles to the correct boxes to complete the pairs.
Match the characteristics to the different creditors.
Angel Investors
Asset Backed Lending
Friends and Family
Smaller Banks
Answers
Angel Investors - They invest in a company in lieu of convertible debts and shares of the company
Asset Backed Lending - They lend only when they are assured of collateral.
Friends and Family - They mostly give interest free credit to startups.
Smaller Banks - They readily give business loans to smaller business with competitive interest rates.
Angel Investor
High-net-worth individuals who support tiny companies or entrepreneurs financially are referred to as angel investors (also known as private investors, seed investors, or angel funders). These individuals often do so in exchange for ownership stock in the startup or entrepreneur's business. Angel investors are frequently found among an entrepreneur's friends and family.
Asset-based lending
Asset-based lending refers to a loan or line of credit given to a company and secured by a piece of property. Inventory, equipment, accounts receivable, and other balance-sheet assets are just a few examples of the different types of collateral utilized in asset-based lending.
An entity (person or organization) that extends credit by allowing another entity to borrow money with the intention of repaying it in the future is referred to as a creditor. Based on the fact that the client owes the company money for services already provided, a business that offers goods or services to a corporation or person but does not demand payment right away is also regarded as a creditor.
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7. Which of the following is not true about bonds? In all of the statements, assume other things are held constant. Question 8 options: c. For any given maturity, a given percentage point increase in the interest rate causes a smaller dollar capital loss than the capital gain stemming from an identical decrease in the interest rate. d. From a borrower's point of view, interest paid on bonds is tax-deductible. a. Price sensitivity, that is, the change in price due to a given change in the required rate of return, increases as a bond's maturity increases. b. For a given bond of any maturity, a given percentage point increase in the interest rate (rd) causes a larger dollar capital loss than the capital gain stemming from an identical decrease in the interest rate.
Answers
Answer:
1.0%percantage point
Explanation:
the management of sondela limited has decided to prepare a cash budget for may and june 20x8
Answers
Answer:
On the 30thJune a dividend of R5 000 was declared.
The cash balance on the 30thApril was R10 500.Sondela Limited alwayskeeps a minimum cash balance of R10 000.
Explanation:
An equipment manufacturer makes mixing equipment for the three large bread baking companies. Each company wants to make one small design change to meet its individual needs. The manufacturer can use __________ that makes it possible to custom-design products for small markets with very little increase in cost.
a. CAD/CAM technology b. robotics technology c. production management d. process manufacturing
Answers
The use of CAD/CAM will allow the manufacturer to make custom-design products for small markets with very little increase in cost.
What is the benefit of CAD/CAM?Its means a Computer-Aided Design and Computer-Aided Manufacturing which are model that made it possible for custom-design products to meet the tastes of small markets with very little increase in costs.
Hence, the use of CAD/CAM will allow the manufacturer to make custom-design products for small markets with very little increase in cost.
Therefore, the Option A is correct.
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What are a few examples and pros and cons of primary and secondary research?
Answers
Answer:
pros:
faster, more efficient, can be less expensive
cons: not specific for what you're doing [unless you're exactly repeating someone else's research, which would be pointless], you have to interpret the information
hope this helps! ^u^
Replacement value is the amount company has to spend to acquire the same asset in the existing condition. True/false
Answers
Answer:
False
Explanation:
Replacement value is the amount company has to spend to acquire the same asset in the brand-new conditions.
The above question instead mentions of acquiring assets in the existing conditions, so the statement given above is false.
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False, the cost to replace a critical asset, such as a piece of real estate, investment security, a lien, or another object, with one of equal or greater worth is referred to as replacement cost. A replacement cost, which is often referred to as "replacement value,"
More about replacement value-
A replacement cost may change depending on elements including the market price of the parts required to rebuild or repurchase the asset and the costs associated with getting assets ready for usage.Replacement costs are frequently used by insurance companies to calculate the value of an insured item. Replacement valuation is the process of determining a replacement cost.To learn more about replacement value, refer to-
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Which of the following event occur with a probability zero
Answers
Answer:
getting a free beer
Explanation:
What is the difference between internal and external customer service
Answers
Ans:-
internal customer services are the buyers who join your business and actually become a part of it aka, buyers who are associated with that organization or the products's company. Whereas, external customer services are buyers who just buy this product from your organization aka, they are not affiliated with the company/organization they are purchasing the product etc.
hope this helped! good luck and stay well and safe!
what are the three resources used when setting up a business
Answers
Answer:
The resources you need to start a business can be broken into five broad categories: financial, human, educational, emotional and physical resources.
Answer:
1. financial resource
2. educational resource
3. human resource
What three purposes to all types of economic systems serve?
A. Eliminating powerty
B. Allocating resources and distributing goods and services
C. Creating governments to manage the economy
D. Combining the factors of production
E. Providing for a society's needs and wants
F. Ensuring all people have equal access to resources
Answers
Answer:
B
Explanation:
Allocation resources and distribution goods and services
Forever Inc. is a confectionery company that manufactures candies. It does not use specific strategies to target children when marketing its products. Instead it uses the same strategies to promote its candies among all consumers in the market. In this scenario, Forever uses a(n) _______.
Answers
In the aforementioned illustration, Forever Inc. is said to be employing an undifferentiated targeting approach because it is utilizing the same techniques to market its sweets to all consumers.
What is targeting strategy?A targeting strategy is one adopted by a company or organization with the goal of upselling its products to the market's target audience of its goods and services.
Undifferentiated targeting is the employment of a similar targeting technique to promote products in the market without differentiating between the promotion of the same product to two different audiences.
Hence, option B states about the correct targeting strategy. An image of complete question is added for better reference.
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Smiley Corporation's current sales and partial balance sheet are shown below.
This year
Sales $ 10,000
Balance Sheet: Liabilities
Accounts payable $ 1,500
Notes payable $ 3,000
Accruals $ 1,400
Total current liabilities $ 5,900
Long-term bonds $ 2,000
Total liabilities $ 7,900
Common stock $ 1,500
Retained earnings $ 2,000
Total common equity $ 3,500
Total liabilities & equity $ 11,400
Sales are expected to grow by 14% next year. Assuming no change in operations from this year to next year, what are the projected spontaneous liabilities? Do not round intermediate calculations. Round your answer to the nearest dollar.
Answers
Based on the balance sheet of Smiley Corporation, the projected spontaneous liabilities is $3,306.
What Smiley Corporation's projected spontaneous liabilities?This can be found as:
= (1 + Growth in sales) x (Accounts payable + Accruals)
Solving gives:
= (1 + 14%) x (1,500 + 1,400)
= 1.14 x 2,900
= $3,306
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what are the three elements of business equipment and resource?
Answers
Explanation:
No matter how bold or ambitious your plans are to grow your business, the key to your business's success lies in three critical, interdependent components: operational excellence, customer relations/communications and financial management.
Which of the following describes the evaluation stage of the creative process?
generating alternative solutions and taking a break
defining the problem by looking for new angles and gathering others' opinions, feelings
and ideas
O allowing your subconscious to work on the problem and gaining new insight into the
solution
assessing the solution to make sure the idea is practicality
Answers
The correct option is D. Assessing the solution to make sure the idea is practical and best describes the evaluation stage of the creative process.
What is Evaluation?
Evaluation is the fourth stage out of five stages of a creative process during this stage validate your idea and weigh it against the alternative.
Thus, the validation of your idea and weighing it among the alternatives best describe an Evaluation.
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Tom was CEO of a company. He stole money from the company by writing a series of checks made out to “Cash” which he deposited in his own personal account at Bank. (Please do not try this at home.) Of course, he then spent the money. The company sued the Bank to get the money back.
Was the Bank a holder in due course?
Answers
In the given case, bank is not consider as holder in due course because here it will act as intermediary who collected amount from company's account.
What is holder in due course?A holder in due course refers to an individual who have the authority to hold the negotiable instrument in good faith.
This holder in due course will be referred to as the person who have received or given something in exchange for the instrument.
When any individual receives a gift from someone, then it will not be considered as holder in due course because he had not given any value in exchange.
So yes, in this situation when the CEO stole money from the company by writing a series of checks and withdrawing it in a personal account at the bank. Bank will be not be considered as holder in due course due to intermediary role.
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