An effective persuasive claims and complaints system starts with a real compliment, a factual description of the issue, or a point of agreement.
What are the Complaint messages?A complaint message is a message that details damage, defects, or blunders that occurred with the given items and requests reimbursement.
Thus, an effective complaints message starts with a real compliment, a factual description of the issue, or a point of agreement.
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ALBERTO: Tami, I’ve got a problem. Can we talk for a minute?
TAMI: Sure, Alberto, what’s up?
ALBERTO: Last week my sous-chef, Ricky, bought tomatoes that just weren’t ripe. It made me really angry. We’ll never keep our Michelin star unless we maintain the quality of our produce!
TAMI: Wow, Alberto, that sounds like a real problem. So you’re saying that Ricky bought tomatoes you couldn’t serve?
ALBERTO: Yes! And it’s not the first time...
TAMI: I’ll do something about this right away.
What component of reflective listening is missing from this conversation?
Affirming contact
Clarifying the implicit
Paraphrasing the expressed
Clarifying the implicit is the component of reflective listening missing from this conversation.
Affirming contact:
The goal of affirming contact is to convey attention and assurance rather than necessarily agreement.
hence in the coversation "Wow" and "Yes!" convey attention and displays affirming contact.
Paraphrasing the expressed:
It explains to the speaker what was heard, as well as what the listener's feelings and ideas were. utilize a follow-up query occasionally
Hence Paraphrasing the expressed can be seen in the conversation when TAMI said "So you’re saying that Ricky bought tomatoes you couldn’t serve?" where he rephrased to what ALBERTO said.
Clarifying the implicit:
It clarify any implicit portions of the message, which includes ideas and sentiments that are not fully or clearly articulated together with their openly declared message.
Hence Clarifying the implicit is missing from the conversation.
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Explain two kind of possible inefficiencies in an economy....
Possible inefficiencies in an economy are :
inflationEconomic troubleWhat is economy?Economy serves as the production as well as consumption of goods and services.
When there is inflation which brings about high price of goods , the value of money will reduce.
Economy trouble such as one that occur in united state in 1930 can affect economy.
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A business that is controlled by a small group of people who share the risks
and the profits is a
A. partnership
B. limited liability company
C. sole proprietorship
D. corporation
Answer:
a partnership business type
Based on the above information, what is the Enterprise Value of Alibaba Group Holding Limited? Be sure to write down your answer, as you'll require it to calculate the next question's answer.
The Enterprise Value of the Alibaba group from the given information will amount to $563,381.
What is Enterprise Value?The Enterprise Value can be regarded as a measure of a business' total value. It is the summation of all the creditors and equity holders at the company's end.
Using the formula and the given information, the Enterprise Value can be calculated as,
[tex]\rm Enterprise\ Value= Market\ Capitalization\ + Debt - Cash\ Balances\\\\\rm Enterprise\ Value= 721195\ - 157714\\\\\rm Enterprise\ Value= \$563,481[/tex]
Hence, option C holds true regarding the Enterprise Value. The complete question has been attached with an image.
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You are the owner of a parasailing company that is expanding operations to a new beachfront location, and you need to prepare a 3-year analysis for the bank that may loan you the funds to purchase your boat and parasailing equipment. A lot of business is done on a referral basis, where a company pays a fee to a 3rd party to send them customers. However, because of your well-established reputation, you already have received requests for “flights” to be scheduled as soon as you open the new location. Therefore, you expect to break-even the first year but must calculate the number of flights needed. You also need to determine the new break-even point in Year 2 if the location allows referrals, which you believe will cost on average about 2% of the sales price overall. Finally, you need to determine the volume needed to have $10,000 in profit in Year 3. The following information is available:
Sales price per flight $175
Estimated loan payment per month $350
Fuel costs per flight $100
Full-time scheduler salary $2,500 per month
Boat crew per flight $30
$500 per month dock fee and use of a small office on a pier
Calculate the Year 1 break-even quantity, contribution margin, and contribution margin ratio. Explain how the values were determined.
Calculate the Year 2 break-even quantity, break-even sales, and contribution margin ratio. Explain how the values were determined.
Determine the number of flights (units) needed to retain a profit of $10,000 in Year 3, assuming the company does allow for referrals.
Recommend if the bank should issue the loan.
YEAR 1-
Contribution margin = sales price per flight- Variable cost per flight= $175 - ($100+ $30)
= $45
Annual fixed cost = (Loan payment + Schedule salary+ dock fees) times 12months= ($350+ $2500+ $500)*12
= $40200
Break even quantity = Annual fixed cost / contribution per flight= $40200/ $45
=893 flights (Approx)
Contribution margin ratio = (contribution per flight/ sales per flight)*100= ($45/$175)*100
= 25.71%
Contribution margin= $40200YEAR 2
Break even quantity= $40200/ $41.5= 968 flights (approx)
Contribution per flight= $175- ($100 + $30+ {175* 2%})
= $41.5
Contribution margin ratio= ($41.5/ $175)* 100= 23.71%
YEAR 3
No of flights needed to retain profit of $10000No of flights needed = (fixed cost + profit)/ contribution per flight
= ($40200 + $10000)/$45
= 1115 flights needed (approx)
Yes bank should issue the loan.
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To what extent is there anything positive to be said for bureaucratic structures? Select a large-scale organization of your choice and suggest ways in which it displays characteristics of a bureaucracy
Answer:
Even though the bureaucratic structure has received a lot of criticism, it has some advantages. Accountability, predictability, structure and job security are just a few to mention. Furthermore, a bureaucratic culture is based on impersonal relationships, discouraging favoritism
Which of the following statements is correct?
An externality is a situation where a project would have an adverse effect on some other part of the firm’s overall operations. If the project would have a favorable effect on other operations, then this is not an externality.
An example of an externality is a situation where a bank opens a new office, and that new office causes deposits in the bank’s other offices to decline
The NPV method automatically deals correctly with externalities, even if the externalities are not specifically identified, but the IRR method does not. This is another reason to favor the NPV
Both the NPV and IRR methods deal correctly with externalities, even if the externalities are not specifically identified. However, the payback method does not
Identifying an externality can never lead to an increase in the calculated NPV
The correct statement is an example of an externality is a situation where a bank opens a new office, and that new office causes deposits in the bank's other offices to decline. Thus 2nd option is correct.
What is the meaning of Externality?Externality refers to the outcome of the situation which is affected by the Industrial and commercial activity of the organizations which is not reflected in the market price.
The proper answer is an illustration of an externality is when a bank establishes a new location and the new location results in lower deposits in the bank's other locations.
Therefore, the second choice is the best one.
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In the list below, one statement is true and three are false.
When the firm is in financial distress, stockholders have an incentive to take risks. That's because riskier projects have higher NPV than the safer projects.
[ Select ]
The signaling theory says that it would be profit-maximizing for the firms to increase their amount of debt, as long as the tax savings from increasing debt are higher than the potential financial distress costs.
[ Select ]
Under both the pecking order theory and the signaling theory, firms that increase their debt amounts want to send a certain signal to the investors.
[ Select ]
Studies have shown that some firms choose their capital structure in such a way that it brings the most after-tax cash to its investors. For example, if a firm faces a 40% corporate income tax rate, its stockholders face a 25% income tax rate, and its creditors face a 32% income tax rate, then such firm may choose to have more debt (is the underlined part true or false?).
[ Select ]
Answer:
I think this is true and other are false. well just my guess
Explanation:
Studies have shown that some firms choose their capital structure in such a way that it brings the most after-tax cash to its investors. For example, if a firm faces a 40% corporate income tax rate, its stockholders face a 25% income tax rate, and its creditors face a 32% income tax rat
i need this 4 questions solved plsssss
In the late 1980s, the top international banks were predominantly Japanese because the Japanese economy was responsible for a lot of electronic device production.
As the world became even more digitized, Japanese firms did not adapt fast enough and so their banks lost their predominance.
The late 2000s saw American banks being predominant thanks to the real estate boom which ended with the Great Recession of 2008/9.
The late 2010s saw Chinese banks in the ascendancy thanks to China's massive production capacity. This came to a halt in 2019 with the pandemic.
Which nations dominated banking over the years?The Japanese dominated the banking industry in the late 1980s because Japan was responsible for much of the world's gadget production.
The Japanese lost their dominance however, when they did not embrace digitization fast enough which led to a fall in the fortunes of Japanese companies like Kodak.
American banks took advantage of the housing boom of the 2000s to become the most dominant but they lost some dominance after the horrible 2008 Great Recession.
The Chinese then took over in the 2010s thanks to their massive manufacturing capacity and worldwide influence.
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When communicating with a customer, which of the following is not a question you should consider while your customer is speaking
The question you should not ask is: C. Does my job require me to serve this person?
What is communication?Communication can be defined as a form of interaction between two people or between two or more people.
When you are communicating with a customer while the customer speaking you should not ask the customers if your job require you to serve the customer.
Therefore the correct option is C.
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Effectiveness means:
Question options:
performing at the same level as accomplishing efficiency.
producing the desired result with a minimum of effort, expense, and waste.
performing a variety of tasks, being responsible to one or several managers.
producing a definite or desired result.
Effectiveness means producing the desired result with an application of minimum effort, expense, and waste.
What is effectiveness?When a firm or a producer produces goods or services by application of the available resources in the best possible way, ensuring their optimum utilization, the firm is engaged in bringing effectiveness in production.
Hence, option B holds true regarding effectiveness.
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Gary's wife died last year, so he has been raising his three children on his own. When he files his taxes this year, which tax status will best fit his
situation?
OA single
OB. widow/widower
OC. married, filling jointly
OD. married, filing separately
If he he files his taxes this year, the tax status that will best fit his situation is:widow/widower.
What is tax?Tax can be defined as the amount a person or a tax payer files or remit to the government.
Based on the given scenario if his wife died last year which means that when he files his taxes this year the tax status that will best fit his situation will be a widower.
Therefore Gary is a widower.
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baker invested $80,000 in a computer company assets = liabilities + owner's equity cash + accounts + computer = accounts + b. baker - b. baker + revenues - expenses
Baker invested $80,000. Baker capital = $80,000, Baker Withdrawals = $125.00, Cash = $-1,490.00
What is investment?
An investment is a valuable item bought with the intention of increasing one's wealth. While stocks, bonds, and real estate are frequently included when discussing investments.
Assets = Liabilities + Owner's Equity
Cash + Accounts + Computer = Accounts + B. Baker - B. Baker + Revenues - Expenses
Complete solution given in image.
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What agencies are known as professionally trained planners?
Answer:
refer to the above attachment
Attitudes are a person's lasting evaluations of objects
True false
Answer:
False
Explanation:
How to do spousal pay included?
The attached picture entails the Income tax that is filed for 4 different tax payer.
What is a spousal pay?In U.S., this refers to periodic and predetermined sum awarded to a spouse or former spouse following a separation or divorce.
Actually, the spousal pay is not involved in the calculation of the Income Tax which is filled in the attached picture.
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define the income elasticity of demand
Answer:
Income elasticity of demand is an economic measure of how responsive the quantity demand for a good or service is to a change in income. The formula for calculating income elasticity of demand is the percent change in quantity demanded divided by the percent change in income.
Judith Fisher's Promotion App
Peter Walters, the chief financial officer, had a close relationship with one of his employees, Judith Fisher, but they broke up. A few months later, Walters had to choose someone to be promoted to his deputy. Judith Fisher is one of three candidates. She didn't get the job. She now claims that it is because she has a personal relationship with Walters that has turned sour. According to her, this is Walters' way of revenge. Patrick McGuire and Veronica Simpson (HR Director) took no action. Judith is now threatening legal action against the company.
Did we make the right decision regarding Peter Walters and Judith Fisher? What other actions, if any, should we take?
The girl employee can take the legal action against the Peter Walters, as the personal and professional relationship are different, and take the actions against the person.
What are the rights that workers have?There are many rights in favour of the workers of the company like-
Equal pay,the ability to join a union, a secure workplace, a harassment-free environment is all desirableLack of discrimination.Medical and family leaveThe minimum salary.Workplace free from retaliation.Thus, he girl employee can take the legal action against the Peter Walters
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At a Hallmark store you can find several lines of greeting cards, including Fresh Ink, Nature’s Sketchbook, Shoebox, Maxine, Mahogany, and Tree of Life cards—all made by Hallmark for sale in its stores and intended to appeal to different target markets. The Mahogany line is designed to appeal to African Americans. This is an example of ________ segmentation.
The aforementioned illustration shows how demographic segmentation is used, with the Mahogany line being created with African Americans in mind.
What do you mean by segmentation?The process of segmenting a target market into groups of potential customers with similar requirements and behaviors involves dividing the market into segments.
The division of consumers into segments according to their demographic traits is known as demographic segmentation. Age, gender, income, education, religion, nationality, and other factors are included in this.
Thus, the correct answer to be filled in the given blank is Demographic segmentation.
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Which type of tax funds the salaries of public school teachers?
A. State income tax
B. FICA tax
C. Federal income tax
D. Local income tax
Answer:
c
Explanation:
Kacy is working on an advertising campaign. What is her position
The position of Kacy while working on an advertising campaign is called an Advertising Manager.
What is advertising?Advertising is the task of promoting the products manufactured by a company through ads on various electronic devices.
The Advertising Manager is a professional who works in advertising agencies in the respect of advertising campaigns for their respective clients. They usually collaborate with the sales department in creating and presenting the advertisements and which medium has to be used for adverting those ads.
Therefore, the Adverting manager would describe the designation of Kacy as working for an adverting campaign.
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In this assignment, you will research the cost of the first year at a two- or four-year college, depending on
the needs of your career choice. Using reference materials and Internet sites, you will collect information
about the college fees, housing, food, books, and about optional ways to pay for that year of college. In
addition, you will need to set up a savings plan. You will use a spreadsheet program to show your costs
for the first year of college and the monthly progress of your savings for the time until you go to college.
Useful references for gathering this information are at the end of this document. You will then present
your findings in a word document.
A sample savings plan for a college student based on the given requirements would be:
Daily savings: $500Weekly savings: $3,500Monthly savings: $14,000Yearly savings: $168,000It would 6 months of saving to get $84,000What is a Savings Plan?This refers to the financial plan that is made in order to sort a budget and set aside certain amounts of money to fund a particular thing.
Hence, we can see that the useful information to be used is:
(Yearly)
College fees: $30,000Housing: $24,000Food: $16,000Books: $12,000Total: $82,000Read more about savings and budget here:
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Analyse safety management as a science?
Answer:
Explanation:
Persistent endeavors have been made to promote construction safety, but fatalities still plague the industry. Recently there had been an emergence of a variety of Construction safety research focusing on topics such as safety competency, accident statistics, design for safety, and safety culture. A large number of construction safety studies with the variety of topics make it difficult for stakeholders to have an overview of this field. Hence a systematic review of previous studies is paramount for facilitating sharing useful research findings and accessing future trends in construction safety research. A five-step framework was proposed in this review. The analysis focused on publication year, journal title, country/region distribution, organizational level, project phase, project type, innovative technology application and research topic. Three groups of construction safety research were identified. The first group of research is conducted from the perspective of safety management process, such as safety assessment and safety program. The second group aims to explore the impact of individual and group characteristics in relation to construction safety, such as worker behavior, perception, and safety climate. The third group utilizes accident/incident data to improve safety performance. In order to better capture construction safety research trend, these studies were discussed from chronological and thematic perspectives. Four main research findings including construction safety research perspectives, construction safety research trends, innovative technology applications in construction safety, and safety information flow, were gained. Finally, this review identified and discussed research gaps and corresponding agenda which can serve as guidance for future construction safety research.
Mr. Liu turns 65 on June 19. He has never previously qualified for Medicare so his first Medicare eligibility date will be by June 1. Mr. Liu’s ICEP and Part D IEP begin March 1 and end on September 30. He wants prescription drug coverage with his Part A and Part B benefits. What advice c
an you provide him?
The advice that you can provide for him is for Mr Liu to enroll in MA-PD.
What is prescription drug coverage?Prescription drug coverage can be defined as the coverage that help to cover prescription drug of the person under the plan.
Based on the given scenario he should enroll in a MA-PD which full meaning is Medicare Advantage Prescription Drug so long as he enrolls in Part B and he is entitled to Part A.
Therefore The advice that you can provide for him is for Mr Liu to enroll in MA-PD.
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Match the categories in the first column with examples in the second column. 1. Good for watching movies smart phone 2. Maximum power with small size PDA 3. Older style mobile devices that may or may not have Internet connectivity tablet computer
The categories are being matched with the examples are as follows:
Good for watching movies should be matched with the tablet computer.Maximum power with a small size matched with a smartphone.Older style mobile devices that may or may not have Internet connectivity matched with PDA.What is an electronic device?An electronic device is a component through which the information is processed due to the flow of electric currents.
The tablet computer is a device used to watch movies and many other related tasks it can perform.A smartphone is a device which is having a minimum size with maximum power in it.PDA stands for Personal Digital Assistant in which the internet connection may or may not be present and are the older devices.Therefore, the provided examples are clearly matched with the categories.
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anet, Carol, Eva, and Wendy incorporate their law practice (“Shysters-R-Us, Inc.”) with the following investments: A) Janet contributes her copyright (basis of $60,000 and FMV of $144,000) for 9400 shares of Shyster stock, worth $98,000. The corporation also assumed her $46,000 of business debts. Janet’s basis in her Shyster stock.
Based on the basis of the stock that Janet contributed and the business debts assumed, Janet's basis in Shyster is $14,000.
What is Janet's basis?This can be found as:
= Basis of the copyright that Janet contributed - Her business debts assumed
Solving gives:
= 60,000 - 46,000
= $14,000
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Assume that a person consumes two goods, Coke and Snickers. Use a graph to demonstrate how the consumer adjusts his/her optimal consumption bundle when the price of Coke decreases. Carefully label all curves and axes. What will happen to consumption if Coke is a normal good? What will happen to consumption if Coke is an inferior good?
The consumption of coke would would increase if coke is a normal good. The consumption of Coke will fall if the income effect is dominant but would increase if substitution effect dominates even if the good is inferior
In the graph the budget constrait line is given by
[tex]P_{s}x + P_{c}y < m[/tex]
where m is the income
the budget line's u intercept is [tex]m/p_{c}[/tex]
and the x intercept is [tex]m/p_{s}[/tex]
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what is limited liabilty
As a student of Business Ethics and a managing director of a multinational company, discuss five (5) factors you will consider in managing the multi-cultural and diversified workforce in Ghanaian business organizations.
Diversity withinside the place of the job means the recognition and inclusion of personnel of all backgrounds. Various background of job workers is an essential asset because it recognizes the individual strengths of every worker and the capacity they bring.
What are the factors to be considered for managing diversity?
The organization wishes to keep in mind whilst handling various groups of workers are:
diversity in Openness.Management of emotion Management of conflictsCultural understandinghence, to manage a multi-cultural and diversified workforce in Ghanaian business organizations, these above-mentioned factors are to be considered.
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A production possibilities frontier (PPF) that is a straight-line sloping down from left to right would suggest that:
A production possibilities frontier (PPF) that is a straight-line sloping down from left to right would suggest that: the opportunity costs of the products are constant.
What is opportunity Cost?Opportunity cost is an amount of money or satisfaction that an individual is willing to let go.
This is done in other to choose another product with more benefits that the previous one.
It is constant when the slope moves to the right side of the graph
Therefore, A production possibilities frontier (PPF) that is a straight-line sloping down from left to right would suggest that: the opportunity costs of the products are constant.
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