Read the “Did United Sacrifice a Customer’s Well-Being to Its Own Needs” example on p. 82 in Ch. 3 of Management: A Practical Introduction. In your response:

Discuss whether you feel that this is how businesses view their customers.
Examine whether an airline’s need to staff or cancel a flight is more important than passengers’ needs to travel to their destinations.
Explain what may happen if an airline makes a poor choice, as in Dr. Dao’s case, that affects its external stakeholders by jeopardizing its stock price.

Answers

Answer 1

1. Some of the big organizations look at their customers differently by keeping their needs first and then the needs of the customers.

2. It is the worst situation to cancel the flight than to lose the few customers.

3. Many of the customers have declined travelling in the airlines as because of the viral video.

What is customer?

Customer refers to the person who fulfills is needs and desires through the purchase of the product.

The majority of businesses do not view their clients in this manner, but I believe that some large organizations and corporations do.  

The flight cancellation is the worst situation than losing the few customers as it degrades the reputation of the company. Even if all of the demands of the paying customers must come first, the airline generally considers its profitability.

Yes, a significant number of United's regular customers have begun to decline to fly with United any longer as a result of the viral video, which depicts what many people perceive to be abuse.

Thus decline in the customer base led to the drop of the stocks which ultimately resulted negatively affects all shareholders.

Learn more about Shareholders here:

https://brainly.com/question/15964520

#SPJ1


Related Questions

The federal government has enacted laws which allow you to ______.
a.
Apply for credit cards without revealing personal information
b.
Establish a personal identity lockbox to protect your information
c.
Restrict the way your personal information is shared.
d.
None of the above

Answers

The federal government has enacted laws which allow to restrict the way your personal information is shared. Therefore option (C) is correct.

What is Federal Government?

Federal Government refers to the division of the power among the legislative, executive and judicial. The U.S. Constitution gives the Congress, President, and Federal courts specific powers.

The ability to limit the sharing of personal information is permitted under legislation that the federal government has passed. Therefore, choice (C) is the right one.

Learn more about federal government  here:

https://brainly.com/question/11850953

#SPJ1

Defendant Mcpherson owned property adjacent to the first presbyterian church and wanted to build a gas station on the property. The church sued arguing that the operation of the station would constitute a nuisance. The lower court found that the unusual noises emanating from the station would interfere with the church’s operation to such a an extent that it would be a nuisance and therefore granted the pre permanent injunction. On appeal do you believe the injunction was upheld why or why not ?

Answers

The court did not uphold the injunction because the property on which Mcpherson wants to build the Gas station that belongs to Mcpherson has the right to build a gas station on that so Mcpherson challenged this decision any upper court.

What is an Injunction?

An injunction is a legal order requiring a person or entity to either cease doing or else start doing some specific action or task.

Thus, in this case, Mcpherson can challenge the lower court's decision in the upper court that prevents him from making a gas station on land that belongs to him.

Learn more about Injunction here:

https://brainly.com/question/18635611

#SPJ1

Guji company had the following amounts of assets and liabilities at the beginning and end of last year:
Assets Liabilities
Beginning of the year………………Br.75,000 Br. 30,000
End of the year….……………………120,000 46,000
Determine the net income or net loss of Guji for the year under each of the following unrelated assumptions:
Owner made no additional investment and withdrew no amount during the year
Owner made no additional investment but withdrew Br.17,500 to pay for her personal expenses
Owner withdrew no amount during the year but made additional investment of Br. 32,500 cash.
Owner withdrew Br.17,500 and invested Br.25,000 cash during the year.​

Answers

$32300 is the net income of Guji for the year under each of the following unrelated assumptions.

Explanation:

Total assets=Total liabilities +Total equity

Beginning equity=(231,000-96500)=$134500

Ending equity=(262,000-78400)=$183600

Ending equity=Beginning equity+Issue of common stock+Net income-Dividends

183600=134500+23500+Net income-6700

Net income=(183600+6700-134500-23500)

=$32300.

Thus, $32300 is the net income.

For more details about the question click here:

https://brainly.com/question/27821255

#SPJ1

Which of the following is an example of a financial asset?

A. Cash

B. Accounts receivable

C. Goodwill

D. An ordinary share

Answers

Answer:

A. cash

Explanation:

cash is used in finance

What's the key difference between term life insurance and straight-life insurance?
The value of a term life insurance policy may go up or down, but the value of a
straight-life insurance policy is always constant.
Term life insurance is cheaper than straight-life insurance, but it cannot be
renewed.
Term life insurance has no cash value at the end of the term it's bought for.
Term life insurance is generally more expensive than straight-life insurance, but
it generally offers much more.

Answers

The main difference between term life insurance and straight-life insurance is Term life insurance has no cash value at the end of the term it's bought for.

What is term life insurance?

This is a life insurance policy that allows you to cover our life for a period of time. It is often cheaper than the straight-life insurance policy.

Term life insurance has a drawback however which is that it has no cash value at the end of the term. The insurance company will simply take all the cash that one has paid and give nothing back.

Find out more on term-life insurance at https://brainly.com/question/1898733

#SPJ1

Mr. Ananta Jalil has received a job offer from a large investment bank as an assistant to the vice
president. His base salary will be $35,000. He will receive his first annual salary payment one year from
the day he begins to work. In addition, he will get an immediate $10,000 bonus for joining the company.
His salary will grow at 4 percent each year. Mr. Jalil is expected to work for the next 5 years. What is the
present value of the offer if the discount rate is 12 percent?
[Hints: Mixed cash flow]

Answers

The present value of the offer is $145,466.83

What is the present value?

The first step is to determine the present value of the growing annuity. The formula that would be used is:

[tex]\frac{P}{r - g}[/tex] x [tex][1 - \frac{1 + g}{1 + r} ^{n} ][/tex]

Where:

p = base salary r = discount rate g = growth raten = number of years

$35,000 / (0.12 - 0.04) = 437,500

1 - (1.04/0.12)^5 = 0.31

0.31 x 437,500 = $135,466.83

Present value =  $135,466.83 + $10,000 =  $145,466.83

To learn more about present value, please check: https://brainly.com/question/26537392

#SPJ1

What makes a good manager

Answers

Good mangers achieve hard-working, productive and effective workforces and they attract exceptional staff and they add to profits and reduce costs.

Describe the agencies that ensure properties abide by regulations.

Answers

The agencies that ensure properties abide by regulations are known as regulatory agencies.

What are regulatory agencies?

It should be noted that regulatory agencies are the independent governmental agencies that are established in order to set standards in a specific field.

In this case, the agencies that ensure properties abide by regulations are known as regulatory agencies.

Learn more about regulatory agency on:

brainly.com/question/1203326

#SPJ1

Clarifying Culture: Did Johnson clarify his values and the company’s values in his apology and with his subsequent actions? Did Johnson’s apology and follow-up actions uphold Starbucks’ mission and core values? Did he identify gaps between stated and actual values? Did Johnson’s apology help Starbucks employees figure out if their personal values align with the company’s?

Answers

With the apology of Mr. Johnson, he showed that the actions of the police were wrong and did not reflect company values.

What are Company Values?

This refers to the set of ethics that a company has and abides by that helps them keep discipline among staff and achieve their set goals.

Hence, we can see that from the complete information, there is a scandal at Starbucks where two black men have led away from the premises because of their race.

The CEO of Starbucks, Mr. Kevin Johnson immediately apologized and stated that the action was unfortunate and did not in any way reflect the company values of Starbucks as everyone was welcome.

Read more about company values here:

https://brainly.com/question/24553900

#SPJ1

Which is the best description of authorized shares?

Answers

The best description of authorized shares is he total amount of shares that can be publicly traded.

What are shares?

Shares are refers as  common equity interest in a firm. Dividends from any earnings the business may make are payable to shareholders.

Authorised shares is refers as number of shares legally permitted  to offer to investors. It also helps to decide how many of  shares are available to issue to investors.

Learn more about shares, here:

https://brainly.com/question/13931207

#SPJ1

What was the opening price of Dow Jones Industrial Average on May 16, 2017 in the format of XXXXX.XX?

Answers

The Opening price of the Dow Jones Industrial Average on May 16, 2017, in the format of XXXXX.XX was 20,984.48.

The Dow Jones Industrial Average, Dow Jones, or simply the Dow, is a stock market index of 30 prominent companies listed on stock exchanges in the United States.

So, Dow Jones was 20,984.48 on May 16, 2017.

To know more about Dow Jones, refer to:

https://brainly.com/question/2685954

#SPJ2

On January 1, 2016, Flathound Properties received $22,800 from a tenant as rent for all of 2016. What journal entry would Flathound Properties make at the end of January 2016 to show that one month of service had been provided?

Answers

In order to show that one month of service has been provided, Flathound Properties should both Debit Deferred Revenue and Credit Revenue for $1,900.

What is the journal entry for a month of service?

The $22,800 is for the whole year so we need to find the monthly rent:

= 22,800 / 12

= $1,900

This amount will be credited to Revenue to show that Flathound Properties has earned it for rental services provided. It will also be debited to Deferred Revenue.

Find out more on Deferred Revenue at https://brainly.com/question/14834977.

#SPJ1

Consider a business in your neighborhood that you frequent and that you believe is particularly innovative in spite of the products or services themselves not being particularly high-tech. Using the definitions and notions from the text, explain what it is about the business and its operation that you believe makes it innovative?

Answers

The neighbourhood business that I consider really innovative is the local grocery store and the way they use marketing campaigns based on direct messaging using the social media platform and also the flash discounts which they announce to increase sales and footfalls.
Ultimately innovativeness is about using novel
methods and techniques to address a problem
which is an old and existing one. So this grocery store tries to solve the old problem of increasing revenue and increasing customer satisfaction by:
-Leveraging social media
-Newer store designs and aesthetics associated with
the stores
-Innovative campaigns to invite customers

So basis these criteria, the grocery store is
innovative and inventive in its approach.



Please hit the thanks button :)

How much money can an employer deduct if you accidentally damage or destroy something while working?

Answers

Answer:

The cost of the item that was destroyed.

Advocates of small businesses often argue that they should receive special tax treatment. Assume that small businesses had to pay only half the Social Security tax that is imposed on large corporations. What effect would that have on production efficiency?

Answers

The effect that the tax will have on production efficiency is that it will lead to more production and revenue.

What is a tax?

It should be noted that a tax simply means a compulsory levy that's imposed on the citizens and businesses by the government.

In this case, the effect that the tax will have on production efficiency is that it will lead to more production and an increase in revenue.

Learn more about tax on:

brainly.com/question/25783927

#SPJ1

As a student of Business Ethics and a managing director of a multinational company, discuss five (5) factors
you will consider in managing the multi-cultural and diversified workforce in Ghanaian business organizations.

Answers

Some factors to consider when managing a multicultural and diverse workforce are:

CommunicationEthicConflict managementLearningInclusionHow to manage a multicultural team?

It is essential that there are a series of policies and procedures that focus on organizational ethics, creating a culture that promotes diversity and individual values. The manager must be attentive to the needs of the teams, promoting learning and the inclusion of employees in organizational processes.

Therefore, a diverse culture can be beneficial for the exchange of experiences, learning and innovation.

Find out more about multicultural team here:

https://brainly.com/question/27249388

#SPJ1

How do I cancel my payment plan?

Answers

The person can cancel the payment plan by giving the bank to stop payment order.

What is Payment Plan?

A term payment plan entails getting equal monthly payments over a predetermined amount of time.The time periods is predefined as the after the expiry of the period payments are not been made.

By instructing the bank to halt payments, the person can cancel the payment schedule.

Learn more about Calculation of payment plans here:

https://brainly.com/question/22439235

#SPJ1

Question 1
Points out of 10.0
This year's revenue for your restaurant was
$105568. Your goal is a growth of 10% per
year. What is your revenue forecast for next
year? Round to the nearest cent.
Answer: for a restaurant

Answers

$116,124.80 dollars

_______ is a type of a multinational corporation that centralizes its management and other decisions in the home country.



a.
Multidomestic Corporation


b.
Multinational Corporation



c.
All of the above


d.
Global economy

Answers

Answer: Global Company

Explanation:

A Global Company is a type of multinational corporation that centralizes its management and other decisions in the home country.

None of these answers are correct. However, I will assume you accidentally wrote "global economy" instead of "global company" because global company is actually the answer.

What is supply and demand?

Answers

Answer:

Supply and demand is an interection between the sellers of a product and the people who want to buy that product. Price is affected by supply and demand in a market. Supply and demand is affected by technology and working conditions.

Demand and supply can be graphed to calculate the best price for a product. The space where the 2 lines meet is the equilibrium price.

Assess critically the relevance of scientific management to present-day organizations. Illustrate your answer with reference to existing organization in your area To what extent is there anything positive to be said for bureaucratic structures? Select a large-scale organization of your choice and suggest ways in which it displays characteristics of a bureaucracy What are the main conclusions that can be drawn from the Hawthorne experiments? Discuss critically the relevance of these experiments for management and organizational behavior today Evaluate the application of the systems approach to the analysis of work organizations. Suggest an example of a work situation in which the systems approach might be appropriate​

Answers

Scientific management influences current organizations by emphasizing the rational organization of work and the need for employee selection and training.

What is scientific management?

It is a theory proposed by Taylor on the rationalization of work through the study of time, to generate greater optimization of spaces, movements and standardization in the organization, increasing the systematization of the processes that would generate the ease in the execution of the work, the reduction of time and waste.

Therefore, current organizations are influenced by scientific management due to the appreciation of human capital in the competitive environment, with the need for employee specialization and training to maintain innovation and market positioning.

Find out more about scientific management here:

https://brainly.com/question/13191706

#SPJ1

Firms are becoming ever more dependent upon electronic communication channels for many reasons, including: virtual employees, growth of project complexity, the global marketplace, and the fact that customers can now come from everywhere. Do you believe that high quality virtual presence (video, audio, shared documents, etc.) is becoming more important? Explain your answer.

Answers

Yes they are becoming more important because we are allowed to store more storage

Managers will invest in Human Resource Management only if, human resource practices such as developing
staff, and communication will result in greater profits. Discuss.

Answers

Managers will invest in Human Resource Management only when it brings about greater profit to the organization.

What is human resources management?

It should be noted that human resources management simply means the efficient and effective management of people in an organization.

In this case, managers will invest in Human Resource Management only when it brings about greater profit to the organization. This can be done through the training of the employees, etc.

Learn more about human resources on:

brainly.com/question/25443563

#SPJ1

punishments help comfort your behavior right

Answers

Answer:

true isthe answer

Total quality management nike

Answers

Answer:

babytron solos

Explanation:

babytron better

S
Alaskan Fisheries, Incorporated, processes salmon for various distributors and it uses the weighted-average meth-
costing system. The company has two processing departments-Cleaning and Packing. Data relating to pounds of
in the Cleaning Department during July are presented below:
Work in process inventory, July 1
Work in process inventory, July 31
Pounds of
Salmon
31,000
19,000
Equivalent units of production
Percent Completed
Labor and
Materials
Materials. Overhead
100%
100%
A total of 460,000 pounds of salmon were started into processing during July. All materials are added at the begin
in the Cleaning Department.
Required:
Compute the Cleaning Department's equivalent units of production for materials and for labor and overhead in the
59%
80%
Labor and
Overhead

Answers

The equivalent unit of production for materials would be 5,10,000 and  for labor & overhead would be 4,93,490.

What is an equivalent unit of production?

An equivalent unit of production is the amount of work done by a manufacturer on the units of output that are partially completed at the end of an accounting period.

Solution:-

                                                    Material                      Labor & overhead

Work in process, July 1            

31,000* 100%                                 31,000

31,000* 59%                                                                             18,290

Units started and completed      460,000                          460,000

Work in process, July 31                

19,000* 100%                                   19,000

19,000* 80%                                                                               15,200

Equivalent unit of production   5,10,000                           4,93,490    

For calculating equivalent unit of production, multiply the number of physical items by the percentage of the work done on them.

Learn more about the Equivalent unit of production here:-

https://brainly.com/question/14182418

#SPJ1

 

Describe a specific example of how social networking sites can communicate a positive image of a person to a potential employer.​

Answers

Answer:

1. Visibility

2. Networking

3. Opportunity

Explanation:

1. Visibility

People searching for jobs can market themselves online by creating online profiles that highlight any skills or special talents and making themselves easily searchable to recruiters and companies.  

2. Networking

By making themselves visible online, people have the opportunity to network with others in their field on a global level opening up endless possibilities for themselves.

3. Opportunity

Using social media creatively can give a person an opportunity in a new field that may not be reflected in their resume. (Ex: a person would like to be a product designer but spent their career as an accountant can show off their skills in their professional profile).

The conventional retail inventory method is based on

Answers

Answer:

the relationship between a product's cost and its retail price. This method is used by businesses to get an idea of the cost of goods they have on-hand at the end of a particular reporting period.

Explanation:

Answer:

the relationship between a product's cost and its retail price

which of the following statements accurately describes a quality performance feedback session? a. supervisors must establish mutual trust and be vulnerable to challenges from the employee. b. it will not create stress for supervisors or employees. c. supervisors should begin the session with negative feedback to get it out of the way early. d. critical feedback is unnecessary and should be avoided.

Answers

Option A, in which supervisors must build mutual trust and be open to employee challenges, is the appropriate response to this.

What is feedback?

When a system's outputs are used again as inputs in a cause-and-effect circuit or loop, this is known as feedback. The system is said to feed back on itself in this case.

Educator, Sponsor, Coach, Counselor, and Director are the five primary supervisory responsibilities.

Hence, option A is correct.

Learn more about feedback:

https://brainly.com/question/26994432

#SPJ1

Argue why are Treasury bills a favorite place for financial managers to invest excess cash, as compared to other options? Your answer must be supported with examples and academic citations.

Answers

Treasury bills are a favorite place for financial managers to invest excess cash because of the sizable and vibrant market in which they are traded.

What are treasury bills?

Treasury bills are referred to as short-term securities issued by the government when they require cash. In comparison to their face value, bills are offered at a discount.

As a result, the investor can choose any term from one day to a year, literally defining the desired maturity. Maximum liquidity is offered by the "T-bill" market, which may take on practically any volume of activity.

Learn more about Treasury bills, here:

https://brainly.com/question/7278415

#SPJ1

Other Questions
Scarcity exists when there are _______ resources available to satisfy all the competing uses. 40 points, please help lol a list of 8 numbers has a mean of 6. work out the total of the numbers. Karl, Serene and Pauline have 1281 stickers altogether. 08Pauline had 3 times as many stickers as Serene.Karl had 175 stickers fewer than Pauline.How many stickers did Pauline have? Which type of URL gives an abbreviated path to a resource using the current page as a starting position? How do l do this please help Carol measured a straw and wrote down how long it was in inches. pete multiplied carol's straw length by and cut a straw to be that many inches long. joe multiplied carol's straw length by and cut a straw to be that many inches long. which straw belongs to whom? Which political ideologies are considered centrists or closer to the center than other ideologies ?Conservatism and Liberalism, Conservatism and Socialism, Socialism and Communism, Libertarians and Conservatives, Libertarian and Liberals What is the approximate value of x in the diagram below please help me asap. i really need help just tell me the fallacies and ideas to write not the 300 word paragraph We must abolish Daylight Saving Time. The practice of adjusting our clocks back in the fall and forward in the spring must not continue. First, studies show that eighty-eight per cent of all office workers have said that Daylight Saving Time makes them thirty-five per cent less productive. A policy so profoundly unpopular cannot possibly work for the good of society. Further, only wealthy capitalists promote Daylight Saving Time for their own self-serving needs. According to Karl Marx, the inventor of Marxism, the greed that these people demonstrate operates throughout society; thus, Daylight Saving Time can only help to support that greed. Finally, the fatigue that accompanies Daylight Saving Time causes such carelessness that it can only result in a plague of traffic accidents leading to severe injuries and perhaps even death. We must ask ourselves if death is worth the dubious benefits of this outdated course of action. In conclusion, the arguments I have presented demonstrate conclusively that the disastrous practice of Daylight Saving Time must end now.Now that you've read the paragraph, look at it again. Consider how the writer argues his position. Especially, look for fallacies; you can use the video lecture or the list in the textbook to help you spot them.Write a body paragraph of no less than three hundred (300) and no more than four hundred (400) words to respond to the sample paragraph. In your paragraph, let your reader know what you see in the sample; explain to your reader whether you find the argument convincing by showing the reader how logic works in it.As always, take a look at the rubric you should see on this page as you work on your paragraph; make sure that your work contains all the elements that the rubric is looking for so that you can achieve maximum success in your paragraph. If f(x) = 2x - 6 and g(x) = x - 2x, find the value of f(2) + g(-3) Acid rain is caused by which of the following?excess carbon dioxidedeforestationnitrogen compounds in the soilnitrogen compounds in the air 5. On getting Gopu Mama's chappals, the music teacher tried not to look too happy. Why? Suppose there is a big drop in interest rates in Mexico and a small drop in U.S. interest rates. Everything else equal, what is likely to happen to value of the MXN? Whats the rhyme scheme of this poem I once met a dog in the dark Who really wanted to bark. He just wanted to make me jump out of my wits as if it was done on a lark. A.abcab. B.aabca. C.aabbb D.aabba. Pls help Which can be represented as set of ordered pairs?A. ExpressionB. RelationC. EquationD. All of the choices What is a writer's journal used for? i Identifying an ErrorIdentify the error in the student solution shownbelow. Find the correct answer.2ln(x)= In(3x) - [In(9) - 2ln(3)]In(x) In(3x)-[In(9) - In(9)]In(~2) 1/25) Project yellow light is holding a contest to get ideas for a texting-while-driving prevention campaign. What would be the best to include to make an ethical appeal to the audience?. Q3, A ball of mass 5.0 kg moving with a Velocity of 10.0 ms collideswith a 15.0 kg ball moves with a Velocity of 4 ms! If both ballsStick together after Collision, Calculate their Common Velocity after Impact if they initially moves in The Same direction, and Opposite direction.