Business College

From across the lobby, you see a guest drop an envelope without realizing it. The guest is near the lobby door
and about to walk outside. What is your best response to this situation?
1. Pick up the envelope so you can give it to the guest when he returns to the hotel.
2. Yell to the guest to let him know he dropped his envelope.
3. Pick up the envelope and hurry to catch the guest so you can give it to him.
4. Alert the Front Desk attendant to call the guest and let him know about the envelope.
Clear Answer

Answers

Answer 1

Answer: The best response to this situation would be to pick up the envelope and hurry to catch the guest so you can give it to him.

This approach shows that you are proactive and responsible in your job, and it demonstrates your willingness to go above

Explanation:

Answer 2
Final answer:

The best course of action would be to pick up the envelope and quickly catch up to the guest to return his lost item.

Explanation:

The best response in this situation would be to pick up the envelope and hurry to catch the guest so you can give it back to him. This is the most proactive and responsible approach to take in this kind of situation. Notice that the goal is to ensure the guest is aware of the incident and has his belongings returned as quickly as possible. By quickly catching up to the guest, you can explain what occurred, providing him peace of mind and saving potential confusion or worry later on. Remember to be polite and respectful as you return the envelope.

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